We are looking for an experienced Chief Human Officer (CHRCO) responsible for overseeing an organization’s human resource functions on behalf of a client in the tourism industry.

Key duties and responsibilities include:

1. Strategic:

• Develop and implement HR strategies aligned with business objectives.
• Advise the CEO and executive team on HR-related issues.
• Foster a positive organizational culture.

2. Talent Management:

• Develop and implement recruitment strategies.
• Oversee talent acquisition, development, and succession planning.
• Manage employee engagement and retention initiatives.
• Evaluate training effectiveness

3. Organizational Development:

• Design and implement organizational structures and processes.
• Lead change management initiatives.
• Develop and implement diversity, equity, and inclusion strategies.

4. HR Operations:

• Oversee HR systems, policies, and procedures.
• Manage employee data and analytics.
• Ensure compliance with labor laws and regulations.

5. Employee Relations:

• Develop and implement employee communication strategies.
• Handle employee complaints and grievances.
• Mediate conflicts and resolve disputes
• Foster positive employee relations
• Develop and implement employee engagement initiatives
• Foster positive labor relations.

6. Compensation and Benefits:

• Administer benefits programs
• Develop and manage compensation and benefits structures
• Conduct market analyses and salary surveys.
• Ensure compliance with benefits regulations.

7. Risk Management:

• Identify and mitigate HR-related risks.
• Develop and implement workplace safety policies.
  Manage workers’ compensation and employee injury claims.

8. Leadership Development:

• Develop and implement leadership development programs.
• Coach and mentor senior leaders.
• Succession planning for key positions.

9. Budgeting and Finance:

• Manage HR budget and finances.
• Develop cost-saving initiatives.
• Analyze HR-related financial data.

10. Technology:

• Oversee HR technology systems (HRIS, payroll, etc.).
• Implement digital solutions for HR processes.
• Ensure data security and compliance.

11. Compliance:

• Ensure compliance with labor laws, regulations, and industry standards.
• Conduct audits and risk assessments.
• Develop and implement compliance policies.

12. Other:

• Represent the organization in HR-related matters.
• Collaborate with external partners (e.g., recruiters, consultants).
• Stay up-to-date with HR trends and best practices.

Skills and Qualifications:

• Bachelor’s degree in Human Resource
• 8-10 years of experience in Human Resource
• Member of the Zambia Institute of Human Resource (ZIRHM)
• Strong business acumen
• Strategic thinking
• Excellent communication and leadership skills
• Ability to drive change and innovation
• Strong analytical and problem-solving skills
• Knowledge of Labor Laws and Regulations
• Experience in tourism industry will be an added advantage

****only shortlisted candidates will be contacted****