JOB BRIEF
The Call Center Recoveries Agent is responsible for managing and recovering outstanding debts from clients through effective communication and negotiation. This role involves contacting clients, assessing their ability to pay, and securing payment commitments to minimize the company’s exposure to bad debts. The ideal candidate will demonstrate professionalism, adherence to schedules and a positive attitude while meeting performance targets.

Key Duties and Responsibilities:

• Initiate and maintain a high volume of outbound calls to clients with overdue payments to discuss their accounts and arrange for payment.
• Monitor and follow up on PTPs to ensure commitments are fulfilled. Proactively reach out to clients who have not met their payment obligations.
• Aim to resolve client issues and inquiries during the first call to improve efficiency and reduce the need for repeat calls.
• Accurately document all client interactions, payment agreements and any other relevant information in the system.
• Maintain high standards of professionalism and adherence to the company’s call quality guidelines.
• Participate in regular call assessments and apply feedback to improve performance.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree in Business Administration or related field preferred).
• Proven experience in a call center or debt recovery role.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with debt collection laws and practices is a plus.