Job Description
Position: Call Center
Remuneration: 0000
Start date: 25th July 2024
Applications close: 26th July 2024
Place of work: Head Office
Reporting to: Call Center Team leader

Unifi is a fast-growing finance and technology company operating in Zambia, Tanzania and South Africa. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.

Responsibilities

Answer incoming calls and respond to clients.
Manage and resolve client’s complaints
Sell and market products.
Identify and escalate issues to supervisors.
Provide product and service information to clients.
Research required information using available resources.
Research, identify, and resolve client’s complaints using applicable system.
Process, queries, and application (Employment verification, New employer, Pep application and Data check).
Route calls to appropriate personnel.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends to clients calls.
Follow up client (Call reminders on loan repayments).
Complete call logs and reports.
Encourage clients to bring payments (Payables and arrears).

Candidate profile

Required

Certificate in Public relations or any business-related field
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately