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Job Summary

• To act as the primary coordinator in the branch for all administrative activities and therefore support the Team Leader in daily operational activities of the branch.
• Perform any other duties as assigned by the line Manager.

Job Description

Main accountabilities and approximate time split

OPERATIONAL RIGOUR 40%

• Ensure monthly snap checks are carried out and all exceptions raised are conclusively addressed .Escalate where applicable, to your Team Leader. (indicate all actions on the tracking record)

• Ensure all policy documents (Circulations) are signed by all staff at the beginning of every quarter including attestations.

• Actively participate in the preparations of Audits, ORC and Area Directors’ checks. You are the key person during the above mentioned checks and will ensure the conclusive closure of all issues raised.

• Provide operational support to Retail colleagues.

TRANSACTION AUTHORISATION & QUERIES 40%

• Authorise cashier transactions above their limits.

• Resolve customer queries escalated from anywhere in the Branch and those received directly. (Direct queries are received primarily by phone as the Branch Coordinator is not a front liner).

• Where applicable, carry out the sampling of cashiers’ vouchers and account opening mandates before they are sent to Record Management dept for archiving. ( mini call-over)

BRANCH ADMINISTRATION 15%

• Check through the branch to determine where there are any maintenance requirements to furniture, fixtures, premises or equipment.

• Work with third party service providers eg suppliers, security, cleaners etc, to ensure adherence to SLAs. After confirmations of the jobs done, refer job cards received to the Team Leader for approval and signoff.

• Obtain expense actuals from statements on the monthly basis and compare against the register. Provide an exception report/ summary to the Branch Manager for action.

• Compile a monthly report on Branch productivity by collating daily systems data and provide an overall summary to the Branch Manager. Highlight any exceptional under or high performance.

SYSTEM ADMINISTRATION 5%

• Act as one of the Systems Administrator for Start and End of Day and user maintenance.

• Report all branch system failures to local IT help desk. Conduct system checks as directed by IT and ensure any unresolved issues are taken up by IT. Escalate outstanding issues to the Team Leader/Branch Manager when required.

Risk and Control

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)