Description:

Job Purpose
The Branch Manager will be responsible for all operations and compliance of the Branch, as well as mentoring and development of Branch staff. The Branch Manager will also be responsible for growing the branch sales through effective business development and managing relations with retail and corporate customers.

Summary of Key Responsibilities;

• Formulating and implementing marketing strategies to attain the set deposit growth and profitability targets
• Ensure compliance with the Anti-Money Laundering Act and Know Your Customer (KYC) policy and compliance with all Bank policies, procedures and regulations as well as compliance with all statutory bodies and requirements.
• Manage all marketing plans and programs and provide training to all service personnel to ensure effective customer service according to safety procedures.
• Design and execute an effective action plan to monitor all activities and forecast all deposits and loans
• Ensure full compliance with handling keys and access code at all times to avoid any lapses
• Plan and manage the customer experience for the branch
• Manage all Branch customer transactions as well as maintain business relationships through frequent interactions with customers as well as approve customer and bank transactions within authority limits.
• Prepare a list of all prospective customers for sales leads.
• Maintain control of all marketing activities to ensure the achievement of all objectives within the allocated budget and determine all sales goals.
• Conducts regular checks on service delivery by maintaining agreed Turn-Around-Time service standards to achieve customer satisfaction to maintain performance standards.
• Perform pre-audits to identify & mitigate operational risks and ensure ongoing adherence to compliance policies and procedures.
• Provide top-class relationship banking which is delivered in a timely, courteous and efficient manner.
• Maintain knowledge of all bank products and services and assist to resolve customer queries.
• Prepare and analyze profit and loss statements for branches and maintain all current business and ensure an optimal level of customer service.
• Mentor and train branch staff to improve productivity and overall efficiency of the team.
• Ensure that branch daily, weekly and monthly sales and operations reports are submitted on time.

Required Skills and Attributes;

• Excellent communication skills
• Problem-solving abilities.
• Business awareness and management skills;
• Aggressiveness
• Creative Skills
• Negotiating Skills
• Excellent interpersonal skills
• Honest
• Good Leadership and mentoring skills
• Result Oriented

Primary Areas of Accountability: