Division: Retail Banking

Department: Retail Banking

Essential Information:

To establish and maintain positive customer relationships, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis

Reporting Relationships:

Functionally reports to the Head, Retail Banking

Job Duties:

1.     Business Growth

• Entrench growth by market dominance and market share multiplication
• Ensure that the overall budget of the Business Office is met and surpassed
• Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
• Network with all potential clients in all relevant categories of own locality

2.     Profitability Management

• Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability
• Driving through the business segments within the branch to ensure maximization of coverage in own locality
• Develop and manage strategies to increase the share of wallet of all types of customers within own locality

3.     Branch Operations & Leadership

• Own responsibility  for the Business Office – Market Facing & Customer Service functions
• Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch
• Responsible for brand and ambience management within the branch
• Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
• Direct and coach the branch team while instituting and driving a learning culture within the branch

Key Performance Indicators:

• Budget – Financial KPIs
• Core Values
• Staff Attrition

Skills:

• Ability to evaluate needs of customers, and determine what products or service would best serve those needs
• Strong interpersonal and communications skills
• Leadership
• Negotiations
• Proactive
• Passion for business development and acquisition
• Technology savvy

Job Requirements & Knowledge:

1. Credit and Marketing
2. In-depth knowledge of the business environment

Application requirements:

• First degree in any field including an acceptable professional qualification in Banking or Accountancy
• Eight (8) years cognate experience, of which 6 must have been in the banking industry and at least 3 years retail banking experience in operations or marketing