Purpose of the role:
To develop and implement Branch plans as aligned to Corporate Strategy and manage all aspects of the Branch Operations on a day-to-day basis for achievement of HCMZ business goals and objectives.

Reports to: Operations Manager
Branch: Kitwe

Key Responsibilities:
The Branch Manager will be required to perform the following tasks:

Strategy Development and Implementation

• Submit accurate monthly reports to management;
• Ensure Market share is increased and retained;
• Ensure Market practices are aligned with business objectives;
• Increase and maintain market share in equipment sales;

Finance

• Ensure Expenditure is within approved budget on a monthly basis;
• Ensure Forecast is performed within the set time frame;
• Ensure Forecast is performed with budget targets;
• Compare Expenditure to Approved Budget on a monthly basis;

Marketing

• Ensure lost sales are analyzed and discussed;
• Seek ways to address lost customers;
• Upselling of HCMZ’s Construction Machinery’s Local product offerings

Customer Relations

• Ensure queries are solved to the satisfaction of the Company/Customer;
• Clients satisfied as per customer survey

Procurement

• Ensure logistical & procurement processes are aligned with business objectives;
• Ensure procurement is performed at correct cost & quality;
• Ensure compliance with legislative requirements & company policies and procedures;
• Ensure transport is arranged according to customer requirements;
• Ensure timely delivery to customer and notifying customer of progress of goods
• Ensure evaluation processes are conducted regularly;

People Management

• Set SMART annual performance objectives;
• Ensure HR policies and procedures are adhered to;
• Ensure formal Performance Management is undertaken twice annually and performance objectives achieved by team members as set out in job profile/ performance agreement;
• Ensure Recruitment process is adhered to in line with company procedures and policies;
• Ensure orientation is done within 1 month of appointment in line with company procedures and policies;
• Set Personal Development Plans for the team annually;
• Submit the training needs of the team within a specified time frame;
• Ensure coaching and counseling is conducted to meet individual needs;

Quality Assurance

• Ensure compliance with legislative requirements;
• Ensure practices are aligned with ISO 9001/2000 standard and requirements;
• Ensure unqualified audit reports (controllable) are done;
• Ensure Corporate Governance & Company Policies are adhered to at all times;
• Monitor Compliance at the Branch;
• Ensure debt is collected in accordance with set targets and time frame;
• Ensure BEE Strategy and Standards are adhered to at all times;
• Monitor service levels of vendors;
• Ensure remedial actions are implemented to address problem areas.

Safety

• Ensure safety standards are adhered to;
• Maintain a safe working environment and follow safety regulations;
• Promote the culture of safety, quality & efficiency;
• Health and Safety standards, regulations and procedures adhered to at all times.
• Ensure unsafe practices/potential hazardous situations are rectified and reported;

Minimum Qualifications and Experience

• Must have a full Grade 12 certificate
• Bachelor’s Degree in Business Management. A Masters will be an added advantage.
• Bachelor’s Degree in Mechanical Engineering will be an added advantage.
• Minimum experience of 6 years in a Mining Equipment Industry with focus on Heavy Equipment Machinery.
• Valid driver’s license
• Member of the relevant Professional Body

Competences

• Customer & Industry Knowledge
• Product & aftermarket knowledge
• Financial background & acumen
• Advanced knowledge of Machines & Equipment
• Technical background
• People Management Skills
• Negotiation Skills
• Cost Awareness
• Strategy formulating and execution