BRANCH HEAD – EXTERNAL ADVERT

JOB SUMMARY

The purpose of this position is:

• To provide operational support to the branch which includes coordination and supervision of branch personnel to ensure compliance with internal processes and procedures
• To ensure the efficiency of services to all key Stakeholders and Clients
• To be responsible for the implementation of the processes, general administration and of the branch operations.

JOB SPECIFICATIONS

• Ensure the branch is always in an operational state so as to efficiently and effectively serve clients.
• Research and conduct market surveys to recommend on developments of lending policies
• Responsible for the driving of sales through the In-branch and Mobile Operations and meeting set targets.
• Identify and build relevant and sustainable relationships that will contribute to the business.
• Ensure the delivery of excellent Customer service to all clients by all members of staff in the branch.
• Loan processing – To ensure that the Loan issuance procedure and workflows are adhered to at all times.
• Security – Responsible for ensuring that the branches are operating in a secure environment (Includes Security personnel to always be present and security systems to be well functional).
• Administration – To ensure that the outlook of branches is maintained to acceptable standards and always reflects the company’s brand image in liaison with Administration department.
• To support, mentor and develop staff.
• Ensuring employees in the branch are trained to be competent in all areas of their job.
• Ensuring dual control is observed at all times
• Cost management.
• Ensure the necessary documentation is attached to the loan contracts.
• Ensure loan amounts are processed within the approved limits set by the Credit Unit.
• Ensure that the branch is well equipped.
• Ensure all branch assets are well maintained and are of good working condition.
• To manage and attend to loan statement requests and early settlements.

MINIMUM ENTRY REQUIREMENTS

• Full grade 12 certificate
• Bachelor of Accountancy/Bachelor of Arts/or any other Business discipline

OTHER SKILLS AND ATTRIBUTES

• Minimum 3 – 5 years’ experience in the financial sector
  Strong interpersonal and communication skills with ability to deal with people of all levels
• A team player with good initiatives and assertiveness
  Energetic and Enthusiastic
• A self-motivator who is keen on upgrading and improving personal knowledge & skills to meet evolving job requirements
• High level of integrity and confidentiality