Job Posting for Hands-On Bicycle Fleet Manager

Position: Hands-On Bicycle Fleet Manager

Location: Lusaka

Salary: Fixed salary + Performance bonuses

About Delivery Company:

We are an up-and-coming delivery platform that provides a reliable service through bicycle riders. We are looking for an experienced, hands-on Fleet Manager to help oversee our growing team of bicycle riders. The role involves both management and operation tasks, ensuring that the fleet runs smoothly and efficiently.

Key Responsibilities:

Daily Rider Supervision: Ensure riders are active, on time, and meet daily targets (K40 per day).
Recruitment & Onboarding: Actively recruit and onboard new bicycle riders, and train them on the platform’s policies and systems.
Fleet Management: Monitor bike conditions, coordinate with repair shops, and ensure minimal downtime for bikes.
Performance Tracking: Track rider performance and help solve any issues that may arise (e.g., payments, rider concerns).
Community Outreach: Collaborate with bicycle shops and local communities to attract more riders to join the fleet.
Rider Support: Address rider complaints, ensuring they have a positive experience with the platform.

Requirements:

Proven experience in fleet management, logistics, or recruitment (preferred)
Strong leadership and problem-solving skills
Ability to manage a team and take full responsibility for day-to-day operations
Good communication skills and ability to interact with riders and vendors
Willingness to be hands-on and involved in the operational side of the business
Access to a phone and internet to manage riders and track operations

Compensation:

Fixed salary based on experience
Performance bonuses based on recruitment targets and rider retention
Additional bonuses for maintaining a high-performing fleet