Remuneration and benefits will be commensurate with the level of the role and in compliance with company remuneration policy and practice

Job Introduction

G4S Zambia seeks to appoint 50 ATM Custodians who will be based in Lusaka and surrounding towns. They will be involved in the first line maintenance of ATMs. The candidate will report to the ATMs Team Leader.

Role Responsibility

• Replenish cash and respond to ATM urgent cash requirements.
• Ensure only ATM fit notes are loaded in the machine.
• Stock consumable items-ATM Journals, Receipts, and Ribbons by observing the following reorder levels: ATM Journal Roles (10), Receipts (02) and Ribbons (4).
• Maintain an up to date stationary register.
• Ensure that ATM’s uptime of between 96-100% is maintained daily.
• Retrieve and deliver captured cards within 24hours to the bank.
• Keep an updated captured card register.
• Attend to ATM failures by providing first line maintenance only.
• Respond within 30minutes from time of call.
• Escalate ATM second line maintenance to Engineers through the bank or ATM Team Leader.
• Maintain Zero ATM breach
• Deposit excess and unfit ATM cash.
• Ensure ATM limits letters are displayed in the ATMs
• Reconcile ATM figures against the actual physical cash remaining in the ATM.
• Balancing of the Ledger Account with the Safe Balance and notes in cassettes.
• Daily ATM cash account reconciliation and reporting.
• Zero tolerance on cash differences. Attend to discrepancies and ensure differences are resolved within 24hours. Unresolved differences to be accounted for by the Custodians
• Zero ATM failure relating to non availability of cash.
• Cash balances within ATM Safe limits
• Monthly report ATM cash requirement trend with breakdown analysis
• Verify cash ordered.
• Prepare a discrepancy report for all cash orders before receiving from CIT
• Ensure timely submission of all daily ATM reports or cash ordering requests.
• Ensure that Preventive Maintenance is carried out every quarter by Engineers on the ATMs.
• PM schedules and PM lists should be kept in the ATM room.
• The receipt printer, journal printer, card reader and cash handler should always be in perfect working condition.
• Monitor the security of ATMs and availability of security officers on ATM sites. In case of problems immediately escalate to the ATM Team Leader.

The Ideal Candidate

• Full Grade Twelve School Certificate
• Diploma in a Business course or equivalent
• Honest, mature and sober character
• Class B Driver’s License will be an added advantage
• Ability and willingness to work long hours
• Seeks to deliver the best solution first time and every time.