Flying Food Company is a fast paced growing Business in the food industry that offers services such as in-flight catering, restaurant, outside catering. The company has been in operation since 2021 has created employment opportunities too, to many Zambian Youths. We ensure that there is production of safe, healthy and nutritious and high-quality meals that meet and exceed customer and consumer expectations.

Flying Food is a Zambian local private company and is situated at Kenneth Kaunda International Airport.

Job Details

Job Title: Restaurant Manager

Fixed Term Role

Job Brief

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have a pleasant dining

Restaurant Responsibilities include:-

–          Maintaining the restaurant’s revenue, probability and high quality goals.

–          You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality and customer-service standards.

–          Deliver superior service and maximize customer satisfaction.

–          Responding efficiently and accurately to customer complaints.

–          Regularly review product quality and research new vendors.

–          Organize and supervise shifts.

–          Appraisal performance and give feedback to improve productivity

–          Estimate compliance with sanitation and safety regulations.

–          Manage Restaurant’s good image and suggest ways to improve it.

–          Create detailed reports on weekly, monthly and annual revenues and expenses.

–          Train new and current employees on proper customer service practices.

–          Implement policies and protocols that will maintain future restaurant operations.

Qualifications

–          Degree in Hotel Management

–          Grade twelve Certificate

–          Must be Computer

–          5-10 years of experience as a Restaurant Manager,  Restaurant General manager or similar role

–          Account knowledge and financial management skills

–          Strong leadership, motivational and people skills.

–          Proven Customer service experience as a Manager