POSITION PROFILE

Position: Assistant Technical – Manager

Location: Lusaka, Zambia

Contract: Permanent

Probationary Period: 3 Months

Submissions: [email protected]

Reporting Manager: Manager – Infrastructure and Cybersecurity.

Background

NetOne is a leading technology services Group based in Lusaka, Zambia. Since its inception is 2007 the group has grown to be Zambia’s leading technology service provider offering a range of solutions including client computing and enterprise business solutions with long standing relationships with leading OEM manufacturers across the ICT sector. NetOne owns and operates Zambia’s first Tier III carrier neutral data offering colocation services, infrastructure as a service and software as service. NetOne also owns and operates the Swish Pay platform enabling digital payments from consumer to merchant through its integrations with Visa, MasterCard and Mobile Money platforms. The group continues to innovate in launching new products to the Zambian market and is therefore looking to grow our team!

If you are an individual that believes in career progression, innovative, fearless and want to be on the winning team, we are the team for you!

JOB RESPONSIBILITIES

• Assist management Troubleshoot hardware, software and network operating system Plan, design and
  implement the information technologies.
• Recognize the objective and generate a vision for the members of the team.
• Coordinating the activities of the team office to guarantee maximum efficiency.
• Recognize the client requirements to ensure maximum customer satisfaction.
• Responsible for managing the technical functions in coordination with Manager – Infrastructure and
  Cyber Security in relation to its business activities both current and future.
• Manage the technical team within the technical services operations.
• Provide training and mentorship to the technical members with the necessary training to deliver the
  expectations of the technical department.
• Ensure company commitments to the customer are achieved from technical compliance and SLA perspective.
• Manage relationships with ICT suppliers both locally and internationally.
• Monitor and report on activities and provide relevant management information for appropriate and
  timely decision-making.
• Assist in planning, organizing, and coordinating technical projects.
• Support the in risk assessment and mitigation for technical projects.
• Assist in the development and implementation of disaster recovery plans.
• Assist in the development and implementation of security measures
• Ensure to assist in the evaluation and selection of technical vendors and suppliers.
• Ensure to assist in troubleshooting technical issues and providing solutions.
• Ensure that ALL support and maintenance calls for the systems are logged and processed
• Responsible for ensuring that safety measures are taken and available equipment is used in all
  situations where required.
• Assist with preventative maintenance of NData’s core Infrastructure as instructed by the Line Manager
• Contribute to the promotion and development of the Netone’s culture of excellent customer service
• Ensure daily, weekly, monthly and quarterly reviews are carried out with regards to PCI
  Environment

JOB SKILLS AND QUALIFICATIONS

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

• Bachelor’s Degree in Computer Science, Information Technology Degree
• Must have any professional technical/ certifications in line with the ICT profession (CCNA Cisco Certified Network Association Certification and CCNP Cisco Certified Network Professional Certification, Fortinet etc)
• Must have 5+ years of work experience of 2 years which must have been at a supervisor/senior level or holding a similar role.
• Must have expertise in deploying, configuring, and managing the firewalls, routers, switches, wireless access points, installation, and configuration of Windows servers.
• Must have expertise on VMware and Hyper-V virtualization.
• Good understanding of the ICT Industry
• Excellent technical knowledge and application in administration on Windows Servers and Desktop Operating System
• Excellent knowledge of Configuring/Troubleshooting Routing protocols – EIGRP, OSPF, BGP
• Excellent knowledge of Configuring/Troubleshooting Application protocols – HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
• Configuring/Troubleshooting of Network Monitoring software.
• Configuring/Troubleshooting of Wi-Fi Access Points.
• Management and supervisor skills
• Ability to install and administer computer hardware, software and networks
• Team-building skills
• Analytical and problem-solving skills
• Decision-making skills
• Effective written communications skills
• MUST HAVE a valid driving license with 2 years plus driving experience.