The Kwacha Pension Trust Fund (KPTF), committed to maintaining financial sustainability and prioritising member welfare, aims to efficiently and timely deliver pension benefits to Members through sound management of the Fund.
The Fund is currently seeking to recruit a suitably qualified individual to fill the position of Assistant Information, Communication and Technology (ICT) Officer for a period of one (1) Year.

Main Purpose of Job:

The Assistant ICT Officer at KPTF will play a crucial role in supporting the ICT Officer with various aspects of ICT operations including but not limited to supporting the planning, management, and maintenance of the ICT environment at Kwacha Pension Trust Fund.

The Assistant ICT Officer will report to the ICT Officer. His or her duties and responsibilities will be as follows:

Overall Accountabilities:

Key Responsibilities Main Activities
ICT TRAINING • Ensure Members of staff are continually updating ICT skills through in-house training and where possible conduct ICT training for all Members of staff e.g. cybersecurity etc.

ICT Hardware

• Set up all new computers, tablets and any other devices for staff and members of the Board of Trustees when required;
• Maintain all printers to always ensure functionality;
• Maintain all servers to always ensure functionality and availability to the users;
• Monthly verification of ICT assets;
• Ensure all ICT assets are adequately insured and liaise with the Finance Department over the management of ICT assets.

Software Support

• Management of the following Software among others;
• MS office 365 in the cloud, windows 10, 11 pro client Operating System configurations by adding new client computers to the active directory;
• Microsoft Windows servers and active directory & troubleshooting. Be able to add users to active directory;
• Managed printer software by adding and removing users.

General ICT Support

• Provide support for all ICT infrastructure regarding hardware, software, and network requirements;
• Enforce system operating procedures for User Desktop systems (Passwords, Level of access, User Virus Updates, Mail delivery);
• Perform weekly and monthly procedures as scheduled (e.g. patch management, virus scans, security event logs);
• Support employees remotely when required, to ensure effective and timeous ICT support;
• Assist visitors with connectivity requirement as and when necessary;
• Support of all desktop software and hardware including taking appropriate corrective action in case of hardware / software failure for all desktops and laptops;
• Ensure availability of network, Internet and VPN connectivity to the user computers and disaster recovery site;
• Knowledgeable in Networking & firewall technologies.

IT Projects

• Ensure ICT projects are documented, managed in time, scope, and within budget;
• Assist in the implementation of ICT projects timely and effectively;
• Facilitate the interface with the Fund’s stakeholders through the use of Artificial Intelligence;
• Stay updated on industry trends, best practices, and emerging technologies.

QUALIFICATIONS AND SKILLS

Relevant Job Experience:

Minimum work experience of 2 years.
Experience in the Financial Services sector shall be an added advantage.

General Education:

Full Grade Twelve (12) Certificate with 5 ‘O’ levels; with credit or better in Mathematics and English Language.

Professional/Academic Qualifications:

• Bachelor of Science Degree in Computer Science or any other equivalent ICT related qualification from reputable and registered institutions of learning.

Qualification in and demonstrated experience in Artificial Intelligence will be an added advantage.

Skills:

Generic Skills

• Good oral and written communication skills;
• Ability to prioritise tasks;
• Excellent time management and organisational skills; and
• Ability to operate with minimum supervision.

Technical Skills

• Technical Proficiency;
• ICT Policy execution;
• ICT Procurement process;
• Strategic Thinking;
• Documentation;
• Vendor Management;
• Help Desk and User Support;
• Security Management;
• Microsoft SQ Sever Database and System Management;
• Knowledgeable in one of the programming languages such as C- Sharp, VB.net, PHP or Java;
• Disaster Recovery plan execution;
• Reporting and Communication;
• Project Management;
• Continuous Improvement; and
• Knowledge of MS Office 365.