DEAPRTMENT: Sales & Marketing

POSITION: Area Sales Coordinator

AREA: Monze.

REPORTING TO: Regional Supervisor

JOB SUMMARY

1. The Area Sales Coordinator is responsible for managing and coordinating all activities related to agent recruitment, marketing, sales, customer repayments, and after-sale support in a specified area.
2. They play a key role in expanding the customer base, ensuring sales targets are met, and maintaining customer satisfaction.

RESPONSIBILITIES

AGENT RECRUITMENT AND TRAINING

• Identify and recruit local agents who will promote and sell pay-as-you-go solar products in the designated area.
• Provide comprehensive training to agents on product knowledge, sales techniques, and company policies.
  MARKETING AND SALES:
• Develop and execute marketing strategies to promote pay-as-you-go solar products and services within the area.
• Collaborate with the marketing team to create and distribute promotional materials.
• Establish sales targets and ensure that agents meet or exceed them.
• Monitor market trends and competitor activities, providing feedback to the management team.

CUSTOMER ACQUISITION AND RELATIONSHIP MANAGEMENT:

• Oversee the process of acquiring new customers through agents and direct sales efforts.
• Build and maintain strong relationships with customers, addressing their inquiries, concerns, and needs promptly.
• Conduct customer satisfaction surveys and gather feedback to improve service quality.
  REPAYMENTS AND FINANCIAL MANAGEMENT:
• Monitor and ensure timely repayments from customers according to the pay-as-you-go system.
• Collaborate with the Customer Service department to track payments, manage arrears, and implement appropriate collection strategies.
  AFTER-SALE SUPPORT:
• Provide technical support and assistance to customers when needed, coordinating with the technical team.
• Handle and resolve customer complaints or issues related to product performance, billing, or service.
  COMPLIANCE AND DOCUMENTATION:
• Ensure that all sales and operational activities comply with local regulations and company policies.
• Maintain accurate documentation of sales contracts, customer agreements, and other relevant paperwork.
  SKILLS/REQUIREMENT

He/she must be a dynamic, self-motivated individual.

Interpersonal and leadership skills.

Proactive decision-making skills.

Communication Skills

Diploma/Certificate in sales & Marketing

2 years proven experience of sales in PAYG industry.