An exciting opportunity exists for an Area Lead to join our team in Zambia.

This position is responsible for ensuring that all agents in the area have all the information and documents they need to promote Mukuru services and sign-up new customers. The Agent Area Lead is responsible and accountable for all team leaders and field agents within the area.

The successful candidate must ensure that Agents are fully onboarded and provided ongoing performance management and support. They are also responsible for scouting out new areas and new locations for agent deployment.

Duties And Responsibilities (Include But Is Not Limited To)

• Oversee the sales and targets of their assigned area Provide advice and guidance to Field Agents
• Obtain and monitor regional sales stats from Head Office Motivate Sales Agent to work towards sales targets
• Activate new Agents for regions when needed
• Keep track of various expenses and ensure all receipts are submitted timeously Develop awareness of the Mukuru brand and services
• Ensure sufficient stock of flyers and pamphlets are always available for Agents Explain to potential customers what Mukuru does and how transfers work
• Provide potential customers with the various locations where money can be sent Uphold and professionally promote the Mukuru brand
• Scout out and investigate feasibility of potential new locations for booth and branch set up.
• Establish the viability of the potential location Obtain sign-off for new location
• Make logistical arrangements for new agent deployment. Arrange with marketing for signage and collateral
• Carry out inspections to ensure agents are conducting their assigned duties. Identify potential new business leads in order to grow the region
• Prepare for and conduct presentations on Mukuru’s products and services
• Take responsibility for stock management and cost management in region Monitor regional targets and ensure they are met
• Create and submit weekly reports
• Act as the company ears and eyes on the ground all record all relevant information Collate all relevant information in the correct report template
• Conduct general people management functions to ensure the effective running of the region
• Resolve HR and IR issues for all the agent related activities within assigned region
• Complete all required documentation and ensure contracts are in place for new staff Ensure all new staff have sufficient training before commencing employment

Key Requirements

• Higher certificate or Post-secondary certificate
• Grade 12 or equivalent (Essential)
• Sales Diploma (Essential)
• Understanding and speaking of English and Chichewa /other relevant language (Essential) Knowledge of Mukuru products and services 6 months Customer Service experience
• Knowledge of money transfer procedures
• Knowledge of FIA regulations
• 1 years’ Experience within a sales field
• 1 years’ Experience in the Financial services environment is advantageous
• 1 years’ Conducting skills gap analysis and/or training
• Knowledge and understanding of the compliance around money transfers Intermediate
• Knowledge of training and development principles

Additional Skills

• Computer literate with good Word, Excel, and PowerPoint skills
• Excellent communication skills, both verbal and written
• Time management Advanced
• Project management
• Excellent facilitation & presentation skills
• Excellent report writing skills
• Strong presentation and public speaking abilities
• Analytical and target driven
• Demonstration of leadership and decision-making abilities
• Ability to work under pressure
• Creative and innovative
• Strong verbal, listening, written communication skills as well as computer literate
• Result/deadline oriented with good time management abilities
• Excellent inter-personal skills
• Must be self-motivated
• Demonstrate commitment to excellent customer service

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks of the closing date, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS