*Air conditioning and refrigeration Technician Full Job Description*

*Who We Are*

Constant cooling Inc. Zambia is the market leader for residential Plumbing & HVAC service in Zambia. We are proud of our past and even more excited about our future. Our customers love us and keep recommending our services, so we’re trying to keep up with the constant demand.

*The Big Task*

Diagnostic troubleshooting & repair with all aspects of residential HVAC/R including gas heating systems and air conditioning units.

*Why We Need You!*

Because we offer top of the line products and services, we need top of the line Service Technicians who genuinely care about the customer and look at this opportunity as not just a job but a career.

*Key Sub Tasks*

Must partner with dispatchers, technicians, installers to provide customers with service as outlined in department policies & procedures
Must address customer issues and ensure effective & long-term problem resolution
Serves existing & new accounts by analyzing work orders; following daily travel schedule; investigating complaints; conducting tests; resolving problems
Establishes service by studying system requirements; ordering & gathering components & parts; performing acceptance tests
Maintains raport with customers by examining complaints; identifying solutions; suggesting improved methods & techniques; recommending system improvements
Keeps personal equipment operating by following instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; performing repairs
Documents service actions by completing forms, logs, and records
Updates knowledge by participating in educational opportunities and reading professional publications
Accomplishes operation & organization mission by completing related results as needed
You must be able to maintain professional conduct in all work situations, have a “clean cut” appearance and adapt well to all types of working conditions

*Here’s what we are looking for:*

1+ years of HVAC/R Diagnostic Repair Service Technician experience, Universal Certification,
High School Diploma or GCE
Must pass extensive criminal background check,
Must have an insurable driving record & valid driver license,
Must be able to fluently speak, read, and write in the English language

*What will put you ahead* :

5+ years of HVAC/R Diagnostic Repair Service Technician experience
Northern technical College (NORTE) Certification

*Why CCIZ?*

We are proud to offer:

Competitive Pay
Top Performers are rewarded with Paid Trips and other Bonuses
Support (you do what you do best, we take care of the rest)
Year Round Stability
Overtime Available
Growth Opportunities & Ongoing Training/Development

CCIZ is an Equal Opportunity Employer

Job Type: Full-time

Pay: ZMK 2,000