Exponent Bizolutions Ltd is a Pan African Business Process Outsourcing (BPO) Organization that specializes in BPO, consultancy services, retention and churn management, campaign execution, sales lead generation, quality assurance management, market research and survey, training and recruitment.
We seek to recruit suitable and qualified candidates for the position of IT Administrator.

The IT Administrator is responsible for overseeing and maintaining the company’s IT infrastructure, ensuring optimal performance, security, and availability. This role involves managing IT equipment, software, and networks, providing technical support, and implementing technology solutions that meet business needs.

Key Responsibilities:

1. Equipment Management:

Manage the inventory of IT equipment including procurement, deployment, maintenance, and disposal.

Maintain an accurate inventory of hardware, software, and licenses.

Coordinate with vendors for equipment purchasing, repairs, and warranties.

2. Technical Support:

Provide technical support to employees, both remotely and on-site.

Respond to and resolve IT-related inquiries and issues.

Assist with onboarding new employees by setting up accounts and equipment.

3. Network Administration:

Administer and support network infrastructure including routers, switches, firewalls, and wireless access points.

Ensure network security and monitor for potential vulnerabilities and breaches.

Implement network policies and procedures.

4. System Administration:

Manage user accounts, permissions, and access controls.

Configure and maintain servers and databases.

Perform routine audits of systems and software.

5. Project Management:

Lead and participate in IT projects to improve systems and processes.

Collaborate with other departments to understand and address their IT needs.

Plan and execute IT infrastructure upgrades and enhancements.

6. Compliance and Security:

Ensure compliance with IT policies, procedures, and regulations.

Implement and manage security protocols to protect data and IT assets.

Conduct regular security training for staff.

7. User Support:

Provide technical support to employees via phone, email, or in-person.

Address user issues related to hardware, software, and network connectivity.

8. Assist with the setup and configuration of workstations, printers, and other IT equipment

Qualifications

Proven Experience in IT and asset management

Grade 12 Certificate

Diploma and or Degree in IT or related field is an added advantage