Our client, a dynamic dental health care service provider is looking for an Administrative Operations Manager to oversee the company’s administrative operations. He/she will be responsible for setting goals, creating guidelines and managing budgets.

Key Tasks and Responsibilities

• Conduct Inspections, perform research and interact with external parties.
• Identify opportunities for business development.
• Manage facilities and maintenance.
• Create administrative processes for service delivery.
• Organize events and activities.
• Manage budgets and forecasts.
• Adhere to policies and regulations.
• Develop department policies and procedures.
• Hire and train administrative and other stuff.
• Manage, troubleshoot systems and devices.
• Organize and supervise other office activities.
• Conduct process audits and quality checks.
• Manage customer experiences and complaints.
• Supervise operations and administrative employees.
• Manage schedules and deadlines.
• Manage level/rest schedules.
• Allocate office space for staff and ensure all resources required are available for the perform their duties.
• Delegate tasks to administrative and operations staff assistants.
• Develop operating procedures.
• Initiate and manage contracts with suppliers and stakeholders.
• Manage and update the company’s database.
• Manage company material and consumable purchases.
• Track inventory and budget.
• Assess staff performance.
• Communication to all business stakeholders.
• Maintain confidential client files.
• Manage the supply chain.
• Offer solutions for improvement.
• Organize employee meetings and gatherings.
• Perform other duties as assigned.
• Handle administrative tasks like managing payroll and staffing.

Desired Skills, Qualifications and Experience:

• Must have a Bachelor’s Degree in Business Management or a related field.
• Must have 3 – 5 years operational and administration management experience with focus on project management, process mapping and customer experience.
• Should have experience leading a team, developing strategies and enforcing policies in a health care setting.
• Should be able to use tools like Excel, PowerPoint and Outlook to manage tasks and communicate with others.
• Should have knowledge of performance management using balance score
  card and systems management.