Hollard Life Assurance Zambia is a leading insurance organization whose operations in Zambia started in 2011 and has since experienced steady, consistent and stable growth within the insurance business to gain itself a reputable name among the leading life Insurers in Zambia. Hollard Life Assurance Zambia was recently certified 2020 Top employer of Choice by Top employer Institute on their latest list. This recognition goes to Africa’s leading employers of choice, each demonstrating exceptional human resources practices. Hollard is known for providing careers that create #Better Futures.

Hollard Life Assurance Zambia is currently looking for an Innovative, Imaginative, team players and excellent individuals who can deliver with care and dignity for our customers, shareholders and for team Hollard to fill the following vacant positions.

Administration Assistant – Kitwe Office

Role Description

This role exists to offer administration support to Kitwe Office by attending to customer complaints, queries, and requests. In addition, the role involves other operations tasks of capturing proposals, scanning of documents and query tracking.

Key Result Areas

• Reception Duties and HL Call Handling
• Simple Query Resolution
• Complex Query Tracking
• Scanning of policy files
• Data Cleansing

Job Requirements

• Administration/ Marketing / Public Relations Diploma/Degree
• Customer Centric- willing to go over and under for Hollard Customers and Visitors
• Passionate service provider
• Reliable who can work with minimum supervision
• Saturday is a workday and a must.
• Good communication skills and ability to communicate at all levels.
• Good selling skills.