Mission

The mission of the Product Specialist is to develop and maintain service contract by maximizing availability and MTBF, avoidance of long breakdowns and reduction in repetitive failures.

Duties and Responsibilities

• To be the main contact person for the customer in terms of all service business issues on the site.
• Develop a strong and competent service team on site.
• Organization and planning of maintenance, preventive repair, maintenance work and emergency repairs.
• To carry out regular machine Audits and inspections on site.
• To fault find and repair equipment under contract to Epiroc Standards
• To maintain equipment on contract as per Epiroc maintenance manual
• To ensure that all relevant documentation (work order, Operator/ Mechanical/ productivity checklists) is completed and there is full compliance from Artisans as per requirement.
• To ensure that all tools, workshop facility and equipment are used correctly and kept in good working condition.
• Ensure good house keeping in the workshop.
• To report on incident/accidents damage caused by the client.
• Work shift rosters as per site requirements.
• To perform other related work as assigned.
• Monitoring compliance with schedules and deadlines, planning the placement of staff in accordance with the schedules, the timely preparation of fault reports, requests for spare parts and consumables for maintenance.
• Manage all service resources as required to achieve targeted goals and objectives
• Assess and ensure the high quality of the service mechanics are in place
• Responsible for the professional growth of employees and conducts an annual performance & development reviews, identify the necessary trainings needs for employees.
• Safety, Health, Environmental and Quality requirements
• Ensures implementation and maintenance of the SHEQ Management Systems in the department
• You are to maintain the following levels of safe practice in your department:
  • Fatal Injuries – 0
  • Lost Time Injuries (LTIs) – 0
  • Property damage – 0
• Conducts monthly SHEQ meeting
• Ensures the SHEQ representative conducts daily SHEQ talks and monthly SHEQ inspections.
• Ensures own safety and that of others.
• Ensures compliance to legal requirements.
• Ensures customer requirements are satisfied/met.

Requirements (Education and experience)

• Advanced Technical Certificate / H.E.R / Diploma in Mechanical/Electrical Engineering or equivalent through experience.
• TL1 & 2 training completion as an added advantage.
• HER Technician with 5 years relevant experience.

Key knowledge, attributes, skills and abilities

• Strong Electrical and Mechanical knowledge of equipment will be an added advantage.
• Ability in managing Artisans is essential
• Good planning, supervisory and organizational skills.
• Attention to detail and show a strong sense of urgency.