TRIPLE C.H.I AUCTIONEERS AND DEBT COLLECTORS LIMITED

JOB ADVERT

TRIPLE C.H.I AUCTIONEERS AND DEBT COLLECTORS Specialised in Auctioning Services/Cash

Conversion and Debt Collection is searching for suitable, reliable and qualified individuals to fill up the following positions:

1. Collections Representative (1 Position) – Kitwe

Working Hours- 40 hours per week-Monday to Friday
The Collections Representative will report to the collections management team. The Collections Representative will be responsible for identifying and tracking outstanding customer debt. As part of our collections team, the Collections Representative will be responsible for contacting debtors, organizing payment plans, maintaining paper trails, and planning courses of action to recover outstanding debts. Candidates for this position should have exceptional organizational and communication skills, along with great interpersonal abilities.

Objectives of this role

• Identify, track, manage, and investigate delinquent customer accounts
• Work closely with customers to negotiate payment arrangements
• Cultivate working relationships with customers, guiding them through the repayment process
• Follow up with customers/ debtors to ensure payments are made in a timely manner
• Use databases to monitor and update outstanding accounts
• Keep records of all customer communications to build individual debtor cases

Responsibilities

• Identify customers with outstanding debts
• Contact and track debtors, encouraging timely repayment
• Handle customer questions, complaints, and inquiries
• Create and implement debt collection courses of action
• Negotiate specific payment plan arrangements with debtors
• Investigate discrepancies to resolve outstanding customer accounts
• Preparing monthly reports.
• Carry out other duties assigned

Skills and Qualifications

• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive, verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette
• Firm and assertive

Preferred qualifications

• Customer service experience
• Must be based in Kitwe
• Computer Literate
• Knowledge of debt collection legal requirements
• Strong time-management skills
• Database management skills
• Experience working in a deadline-driven environment
• Account management experience
• Grade twelve Certificate
• Diploma in Business Management/Law or any Business related Course will be an added advantage