Customer Care Agents ensure that the company delivers the highest quality of service to its customers by using their skills, expertise, and experience.

Job Responsibilities

• A customer care agent tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Develops a strong relationship with customers and generates trust with open and interactive communication.
• Acquire and validate information and providing it to the customers with full efficiency.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Setting up customer accounts and provide relevant information to them.
• Follow the procedure, guidelines provided and implement it while troubleshooting queries

Educational Qualification

Should have a full Grade 12 Certificate, also a Customer Care job demands for any university certificate/diploma.

Skills Required

• Should be excellent with their communication skills
• Should have the ability to interact with foreign clients.
• Should also have strong presentation skills.
• Strong analytical skills and be able to manage time effectively.
• Should be able to multi-task.
• This job strongly demands for good interpersonal and problem-solving skills.