Overview

One of our clients in the oil and lubricant industries is looking for a counter/internal sales personnel to join their sales team. They are one of the worlds largest Lubricant manufacturer and provide a full range of high quality lubricants. They looking for someone that is hardworking, smart and that already has working experience within the same industry

Job Description

• An individual doing a counter sales job is responsible for handling all sales function in a manner which is professional enough for the customers.
• Your Job is to provide quick and efficient service to obtain maximum sales and also focus on customer satisfaction.
• You should be excellent while providing service to its customers.
• Your job is to respond to any queries and give every information that a customer may require.

• You will be responsible for attending customers who visit our store and providing them with the best solution possible. You will also be responsible for answering all the queries of the customers related to the products.
• To be successful as a Counter Sales, you should possess outstanding communication skills and the ability to meet the sales targets. You should also have good customer service skills and excellent sales skills as well.

Responsibilities

• Should assist the customers at the counter with their queries and at the same time provide them with the resolution effectively.
• Greeting customers as and when they enter the store.
• Understanding the customers’ requirements and specifications.
• Providing the customers with solutions instantly.
• Should ask questions and provide relevant information to the customers that they might need and then list down the orders which the customers might purchase thereby providing them excellent service.
• Must treat all the customers with respect and courtesy.
• Should mention each and every record in the computer including customer details and customer orders, pricing, quotations and should be able to retrieve it whenever needed.
• Need to follow up on the orders which the customer makes and should be upbeat while resolving problems and ensuring customer satisfaction.
• Should provide with quotes of various quotes which is appropriate.
• Should also update the product details with any of the resources working in a continuous manner.
• Keep yourself updated with the product inventory and its functionality.
• Communicate effectively with the customers regarding any relevant procedures and policies which might be beneficial to them.
• Must check the quality and the quality of the product which is brought into the warehouse, need to verify it depending on the order made initially.
• Perform inspections of the delivery vehicle whenever required.
• Solving all the customer’s complaints and issues about the product.
• Making sure the customer is satisfied with the products offered to them.
• Maintaining a strong relationship with new customers.
• Ensuring the space is clean and tidy all the time.
• Adhering to all the rules and regulations of the organization.

Skills and requirements.

• Should be able to read and write simple directions or instructions in English.
• Must have 2-5 years experience in the same or similar field.
• Should also be able to speak and understand English so that the customers won’t find it hard to communicate.

• Must have a degree in sales/ marketing/ business administration or a related field

• Should meet the physical requirements of the job like lifting heavy weights, bend, crawl etc as this job demands more activity.