HUMAN RESOURCES AND ADMINISTRATION MANAGER

Responsibilities

Manage the human resource and administration functions of Western Water Supply and Sanitation Company Limited and develop and implement effective human resource strategies, policies, procedures and practices, which will support the achievement of the Company’s business objectives.

Department: Human Resources and Administration

Reporting to: Managing Director

Location: Head Office – Mongu

To manage the human resource and administration functions of Western Water and Sewerage Company and develop and implement effective human resource strategies, policies, procedures and practices which will support the achievement of the Company’s business objectives.

Statement of Main Duties and Responsibilities:

• Works closely with Senior and Line Managers in developing and implementing value adding human resource strategies, policies, practices and procedures (including recruitment, Compensation, disciplinary, grievance and redundancy policies and procedures).
• Provides direction in the development and interpretation of the Company’s conditions of employment and service for all categories of staff as well as the rules and regulations governing the same.
• Co-ordinates, supervises all administrative activities related to the Company’s communication systems, transport, security and cleaning services and attends to queries from user departments.
• Attends Management, and Tender Committee meetings, and contributes to Company policy formulation.
• Contributes to the achievement of Western Water Supply and Sanitation Company Limited’s business objectives by planning and ensuring efficient and effective delivery and evaluation training and development programs and provides advice on training and development aimed at improving the competence of Company staff.
• Spearheads the implementation of the Performance Management System at corporate and departmental level.
• Implements and monitors Annual Performance Appraisal System that focuses on increasing the effectiveness of the Company by improving, recognizing and rewarding employees’ performance.
• Prepares comprehensive and detailed monthly and quarterly reports to the Managing Director.
• Promotes a positive industrial relations atmosphere in the Company and deals with the Union by Communicating and negotiating with them on behalf of Management.
• Ensures that disciplinary cases and grievances are promptly and consistently processed and disposed-off to uphold the principles of natural justice and impartiality.
• Agrees, monitors and reviews performance of subordinates to ensure that they meet their  performance objectives.
• Responsible for equipment, material, financial and human resource for the department.
• Makes complex decisions which affect the supervised department requiring the jobholder to evaluate complex or technical situations to arrive at the most appropriate decision.
• Performs any other duties as assigned by the Managing Director from time to time

Qualifications and Experience

• Full Grade 12 Certificate
• Degree in Human Resources Management, Public Administration or Industrial Psychology or any other relevant related field from a recognized Institution.
• Registered member of Zambia Institute of Human Resource Management (ZIHRM).
• Minimum of  seven (7) years in the field of Human Resource and Administration.

Required competencies and personal attributes:

• Strong leadership skills
• Negotiation skills
• Strategic and business planning skills
• Good Interpersonal and influencing skills
• Human resource planning skills
• Good knowledge of Zambian labour laws