BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe (Belgium, Holland and Luxembourg) and in more than 20 African countries and employs more than 1.300 people, including more than 850 engineers and technicians.

What will be your responsibilities?

Reporting to the Aftermarket Manager, the function’s objective is to support BIA Zambia Aftermarket Department and its main Sub-Units :

1. Component Rebuild Centre (CRC)
2. Field Service
3. Parts and Service Sales
4. Training

The Junior Aftermarket Manager may be appointed to work on various projects and topics across the Department in view to improve daily operations, business development, support to customers.

The main objective remains to provide punctual support to its colleague to deliver premium solutions, allowing our customers to reach their goals, and increase the sales of parts and services through the implementation, development and monitoring of the aftermarket activities.

The Junior Aftermarket Manager contributes to reach growth and profitability target of the Aftermarket Department

General:

• Applies the Aftermarket strategy local level and according to tasks given by the Aftermarket Manager to support its Sub-Unit
• Support the Department in preparing the Aftermarkets budget and contribute to reach targets agreed in the budge
• Propose and Develop Continuous Improvement engineering support on parts supply, maintenance, repair and service of heavy equipment

Commercial and Customer activity:

• Monitors and analyses the customer satisfaction and suggest corrective actions
• Support for negotiations during major events (contracts, complaints, …) with customers
• Investigations or general improvement and development opportunities in order to optimize or generate business turnover
• Ensure that the aftermarket department has the necessary tools and support to sell after sales services to equipment customers (contracts offers, marketing, business intelligence, market share )
• Compile sales reporting status and support action plan of the PSS Team

Organization and Planning:

• Contribute to the development a high-performance of the aftermarket organization in order in a cost-efficient, safe and high-quality method to exceed the results for the Department
• Provide support to the training manager to put in place development plan of the technical resources of the company
• Ensure that SHEQ policy is implemented, followed and respected in the aftermarket department(s)
• Monitor warranty claims and process
• Support long term planning activity of workshop and field service
• Support forecast planning on parts, components and subcontracted activities
• Ensure customers is updated on all WIP and Parts Order status and contribute to reduce backorders
• Optimise maintenance operations, using best available tools and procedures in order to maximise equipment availability
• Optimizes performance by analysing processes using established continuous improvement techniques, such as statistical analysis.

Strategy & Development:

• Contribute to the implementation of the long-term strategy in order to realize the goals of the organization.
• Take part in business plans for the operational business in order to achieve the strategic objectives.
• Continuously improve and develop opportunities in order to optimize the process output.
• Work on Continuous Improvement project across the aftermarket department
• Implement and contribute to continuous improvement initiatives and projects to ensure BIA Zambia aftermarket standards are in place
• Conduct best practice benchmarking to perform adhoc engineering tasks to the required standards
• Review and update of technical standards
• Develops engineering solutions to repetitive failures and all other problems that adversely affect the Component Rebuild Centre operations together with the QAQC Manager and under supervision of the Workshop Manager. These problems include capacity, quality, cost or regulatory compliance issues.
• Develops engineering solutions to repetitive failures and all other problems that adversely affect plant operations. These problems include capacity, quality, cost or regulatory compliance issues.
• Optimise maintenance operations, using best available tools and procedures in order to maximise equipment availability

Competences

• Must possess strong analytical skills
• Problem solving skills
• Project Management skills
• Excellent communications skills
• Good team working skills

Who are we looking for?

• Bachelor or Master in Mechanical or Industrial Engineering
• Experience in Component Rebuild or Field Service environment (Junior Profile welcome)
• Technical knowledge on Heavy Equipment Repair or similar activity
• IT software knowledge (pack office + diagnostic and fleet management tools)
• Good knowledge of SAP or any related software

What’s in it for you?

• A permanent contract
• A competitive salary and an interesting package of extra-legal benefits
• A human sized company with international dimension, encouraging autonomy and team spirit
• Cooperate in a team with experienced and passionate colleagues within a success­fully growing family-owned com­pa­ny
• Benefit from a challenging career opportunity with an extensive training program
• In this challenging job you get the possibility to take initiative and further develop the function