The Sales & Marketing Manager will be primarily responsible for executing the sales strategy of the guest house to improve current sales with the ultimate objective of maximizing revenues across all revenue generating outlets to include bedrooms, meetings and events, and food and beverage.

Responsibilities

• Devise and implement the overall sales and marketing plan for the guest house and actively monitor its progress in terms of achieving improved service provided.
• Collaborate with the General Staff in adopting quality control across the guest house.
• Build-on and develop relationships with our current clients.
• Analyse current markets and identify new markets and potential clients.
• Organize and conduct daily guest house inspections.
• Manage the number and performance of third party and promotional websites and liaise with providers in ensuring optimization of the Guest house online position.
• Proactively monitor the Hotel’s profile on the various social media platforms and ensure appropriate responses are posted in a timely fashion.
• Develop and agree departmental sales plans and communicate them clearly to all parties.
• Ensure in house promotional material is current, effective and supports any new sales and marketing promotions.
• Where necessary devise adverts for the promotion of the Food & Beverage departments in the local market.
• Manage the guest database and ensure that client’s details are accurate and UpToDate.
• Ensure that all client correspondence is tracked and recorded, including quotations and contracts.
• Represent the Guest house at consumer trade fairs, mall promotions and tourism events both at local and national level.
• Organize on and off-site client entertainment.
• Maintain the highest standards of professional conduct at all times when dealing with clients, guests etc.
• Submit Daily, Weekly & Monthly Sales & Marketing activity reports to the Directors.
• Lead and develop proactive coaching and mentoring team members.
• Conduct weekly snapshot meetings with Directors and up update on activities/sales to date and plans for the weeks ahead. \
• Encourage positive working relations with all departments by regular communications and feedback.

Qualifications

• Certificates in either or of the above: Marketing, Sales & Hospitality.
• Young, Smart, Fearless, and head-on Driven individual who is dedicated in improving their skills by providing the highest service possible in ensuring value added on a daily basis.
• Commercially focused, have the ability to analyze market data and be results driven
• Articulate, confident communicator at all levels both with colleagues and clients. •
• Strong understanding of digital marketing.
• Ambitious, creative and the ability to influence decisions.
• High level of customer focus and understanding.
• Trustworthy, Faithful & Loyal.