An exciting opportunity exists for Branch Tellers to join the Mukuru team based in Zambia.The purpose of this position is to provide remittance disbursement services in a professional and efficient manner.The Teller reports directly to the Branch Manager.This position is responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.Internal Liaison takes place with the branch staff. External liaison takes place with external customers.

Duties And Responsibilities (include But Not Limited To)

Process remittance transactions accurately
Ensure correct and valid documentation is provided by customers in order to ensure legal compliance
Escalate any suspicious documentation to the branch manager before processing
Manage own stock to ensure accurate balancing
Maintain current knowledge of foreign exchange and Cash Stops App
Complete daily system tests on the system, must achieve 100% or go back and try again
Uphold the company brand
Give information based on the training received
Manage own professional and self-development
Key Requirements

Grade 12 or equivalent (Essential)
Diploma in Business Management (Advantageous)
Mukuru Forex Consultant training course (Essential)
Must remain current and competent by passing tests and assignments (Essential)
Understanding and speaking of a local language (Essential)
1-year Customer Service Consultant experience (Essential)
Cash handling experience (Desirable)
Knowledge of foreign currencies
Knowledge of FICA regulations
Knowledge of Cash Stops App system
Additional Skills

Computer skills
Telephone skills
Verbal and written communication skills
Organisational & administrative skills
Attention to detail
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGET