CONCIERGE (x1)

JOB PURPOSE

This function serves as a primary point of contact for walk in customers/guests, online bookings, incoming calls and requests, assisting guests with making reservations, arranging transportation and addressing other types of special requests. Under the supervision of the General Manager, the following are among the job Key Responsibilities:

• Greeting guests/ customers
• Addressing customer/guests complaints
• Taking messages
• Managing mail, deliveries and luggage
• Assisting with basic administrative/ reception or secretarial duties
• Arranging logistics both internally and externally even upon request
• Create holiday packages in affiliation to the lodge.
• Exercise initiative and bring ideas that prove beneficial for management and guests/customers

QUALIFICATIONS

• At least an Advanced Certificate in Hospitality Management or related field.
• Grade 12 Credit or above mandatory in Mathematics and English with any three subjects
• Minimum of one (1) year working experience in hospitality and customer service. Experience in Hotel Management is an added advantage.
• Demonstrated customer service, complaint handling and resolution skills.
• Good Interpersonal and communication skills (multiple languages are an added advantage).

CORE JOB COMPETENCIES

• Problem solving skills
• Multi tasking
• Organization skills
• Food safety and house keeping training
• Positive attitude and initiative