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13 Sep 2022
IT Manager at cGrate Zambia
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- Company: cGrate Zambia
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: IT/Telecom Jobs in Zambia
Job Description
Position Overview
The IT Manager supervises the IT Team and manages the Business IT Processes, IT risks, IT Support
and ensuring business continuity.
Job Responsibilities
Strategic Roles
- Recruitment and Supervision of IT Team
- Identify IT risks and implement IT risks mitigation processes
- Coordinate the maintenance of IT Systems
- Oversee the execution of IT support to staff and external partners
- Implement new IT Processes and Oversee the implementation of existing processes
- Coordinate system changes with group software development team
- Requirements gathering and analysis on system integrations
- Coordinate integrations and testing with third parties and software development team
Data Administration
- Managing data sources i.e. system databases, systems data and staff data
- Preparing DB queries and reports for staff and partners
- Prepare and manage the Management Information Systems (MIS)
- Managing data management policies
- Implementing security measures for company data
- Infrastructure and Network Management
- Manage a team that maintains the company’s core network and servers
- Core systems administration
Testing
- Managing a team that handles tests for the following:
- SMS and USSD Aggregation
- EVD Integration testing
- Mobile banking integrations
- Merchant Payments integrations
- Deposits and withdrawals integrations
- 543 Pay integrations
- System enhancements by the development team
Banks and corporate customer’s support
- Assist the company’s banking partners with support for:
- Mobile banking services IT support
- SMS aggregation services
- USSD aggregation services
- Merchant payments services
- As well as above, any other duties given by management
Accountability and Performance Measures
- Accountable for IT Team Performance
- Accountable for Systems Performance
- Efficiency of IT Support System
- Effective execution of IT policies
- Adherence to agreed system uptimes of company IT systems
- Maintenance of sufficient support levels for both banking partners, customers and fellowstaff members
- Accountable for system integrations i.e.
- Pace of integrations
- Stable integrations
- Adherence to agreed system uptimes of company IT systems
- Performance of databases and other data sources
Organizational Alignment
- Reports directly to the managing director
- IT team reports to the IT Manager
Qualifications
- Minimum five years’ experience in IT support role
- Minimum 3 years hands on Mysql experience post qualification will be handy
- Minimum 3 years Linux experience post qualification
- Computer science degree or equivalent
- Experience in an IT Telco, Fintech and Banking environment is a requirement
- Software development skills will be handy
Method of Application
To apply for this job email your details to [email protected]Closing Date : 16th September , 2022.