GENERAL DESCRIPTION

MAIN DUTIES AND RESPONSIBILITIES

Supervise the Team

1. Evaluating employee performance and arranging staff training and development programs to plug any skill gaps.

Help Unhappy Customers

2. In the retail and hospitality industries, an assistant manager will be the first senior person to help an unhappy customer to their overall satisfaction, such as organizing refunds and returns. The assistant manager will also be the first escalation point for customer complaints. To successfully perform these duties, an assistant manager needs to have strong interpersonal and communication skills and the ability to stay calm and polite under pressure

Successfully Complete Project

3. Assistant managers will often lead teams on various department-specific initiatives, acting as the project manager to ensure the successful completion of the project. This role involves sub-tasks such as defining the scope of the project, organizing human and other resources, developing schedules, managing budgets and preparing reports.

Team leadership is key to an assistant manager’s duties. You often will be responsible for keeping open communication, so everyone understands their objectives and goals.

The sales and marketing manager’s responsibilities include generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies, and meeting marketing and sales human resource objectives.

• Develop and maintain high-level relationships to serve as a trusted consultant with internal clients, external clients and networks
• Develop and implement the sales and marketing plan which will focus on revenue, customer and market expansion
• Implement strategic sales and marketing plans along with initiatives to include but not limited to interacting with internal and external existing and prospective clients, solicitation efforts and securing business
  Responsible for all marketing and sales activities, from lead generation through contract
  closing
• Maintain primary responsibility of sales with acquisition of new business. Execute the operational aspects of generating proposals, contract completion, and customer correspondence
• Identify and communicate creative and effective solutions to internal and external client
  needs
• Setting sales goals. …
• Product pricing & planning. …
• Speaking to customers. …
• Track trends and monitoring competition. …
• Planning and executing marketing strategies. …
• Social media. …
• Communicate with other divisions. …
• Looking for new innovations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Performs other related duties as assigned.

WORK EXPERIENCE REQUIREMENTS

• Hotel or Lodge for more than 5years

EDUCATION REQUIREMENTS

• Bachelor’s degree in business Administration -Marketing or related field.
• Diploma in Hotel Management
• Highly computer literate and proficient in Microsoft Suite

KEY COMPETENCES

• Highly professional with ability to work to strict deadlines.
• Exceptional verbal and written communication skills.
• Ability to work with minimum supervision.