An exciting opportunity exists for a People Learning Partner to join the team in Zambia.

This role is responsible for all Learning & Development (L&D) offerings (training and initiatives) inclusive of but not limited to the design, development, delivery, and full administration of the Learning Enablement function, with the aim of achieving high performance levels for new and existing employees aligned to the L&D strategy.

Duties And Responsibilities (Include But Is Not Limited To)

• Assess training needs aligned to gaps identified and then design, deliver, and evaluate training sessions
• Create and design L&D programmes in-line with business objectives that support the management team
• Ensure individuals have continuous improvement and development for success planning where applicable
• Communicating Data and metrics that informs and supports both managers and team’s progress and succession planning
• Set priorities of training needs to ensure the business reaches the targets for the set year
• Ensure that the L&D function offers quality, cost effective and value-added service.
• Research potential new learning activities.
• Introduce and implement new training processes and systems to record and review training needs and delivery
• Review the training which is currently offered within the organization and ensure that it is fit for purpose, including induction and e-learning packages
• Design training profiles for all roles identifying both mandatory and non-essential training and development which support the needs of the business
• Review training and development records, identifying and collating training needs and identifying the gaps
• Assign and coordinate the appropriate training for all current employees in line with their roles
• Implement the training schedule for all employees, establishing review dates and further training in line with employee’s role and requirements of external bodies
• Map out training plans for new starters and allocate required training and induction programmes on commencement with organization
• Work proactively with and advise managers on training requirements for roles
• Work closely with managers to review learning and development interventions for technical competencies, leadership development and personal effectiveness
• Source, identify and arrange internal and external training to address competency gaps
• Identify and monitor training KPI’s and prepare reports including but not limited to training costs, hours spent on training, number of delegates trained, budget, and delivery of courses/qualifications
• Monitor and evaluate feedback and effectiveness of all training and development, collate and distribute quality reports tostakeholders
• Maintain accurate up to date records, financial reporting for operational costs
• Manage relationships with internal key stakeholders
• Deal with enquiries and to respond accordingly in writing, e-mail or verbally
• Be fully responsible for the induction process by arranging, co-ordinating and facilitating sessions, ensuring all new employees go through the programme requirements.
• Actively seek learning and development best practise from within and outside of the organisation
• Develop sound working relationships with stakeholders to enhance learning and development opportunities

Key Requirements

• Minimum Grade 12 required with either L&D or Training equivalent (OD-ETDP) Qualification (Essential)
• Train the Trainer accreditation (essential)
• Registered assessor is relevant job requirement
• Project management (desirable)
• Higher certificate or Post-secondary certificate
• Minimum of 5 years’ experience within a training environment
• Experience in the Financial services environment is advantageous
• Minimum 2 years in conducting skills gap analysis and/or training needs analysis
• 1 year experience with L&D reporting and administration including but not limited to report writing and training capturing
• 2 years’ experience in Design and delivery of innovative training programmes (end to end in terms of the training cycle)
• knowledge and understanding of the compliance around L&D
• Knowledge of training and development principles
• Knowledge of how to create assessment tools fit for purpose
• Effective report writing using analytics to improve on service delivery (ROI measures)
• Computer literate with good Word, Excel and PowerPoint skills
• Excellent communication skills, both verbal and written
• Time management
• Project management

Additional Skills

• Excellent facilitation & presentation skills
• Excellent report writing skills
• Strong presentation and public speaking abilities
• Analytical and target driven
• Demonstration of leadership and decision-making abilities
• Ability to work under pressure
• Great Influencer with tactful negotiation abilities
• Work according to set policies and procedures
• Creative and innovative
• Strong verbal, listening, written communication skills as well as computer literate
• Result/deadline oriented with good time management abilities
• Excellent inter-personal skills
• Must be self-motivated
• Demonstrate commitment to excellent customer service

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks of the closing date, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS