Provides a support function in Digital Banking which is a unit within the Retail Segment . This role involves constant liaison with Relationship managers in terms of ensuring that the Segments together with Digital Banking is cross selling Online Banking Enterprise & other value adds for business clients such as Cell Phone Banking for business, Banking App, Reference Validation etc. Perform duties such as monitoring overall performance of Online Banking Enterprise and usage per client (Transactional Volumes). Guides team on usability and enhancements, & Liaises with Group Support Team on defects.

• Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics.
• Degree in Administration or a related field.
• Previous E-Money background / Digital banking experience.
• FNB Online product knowledge (Online Banking, Oasis, Back Office, Ghost).
• Computer literate in terms of Word, Excel.
• Exposure to other general banking products and processes would be beneficial.