Position Title: Team Lead-Channels Support (Card, ATM, POS)

Reporting to:  Head-Digital Channels Support

Purpose of the Job:

To ensure the proactive management of technology-driven card products, ATM and POS services across the business’s entire network.

Key Responsibilities:

• Ensure the optimal performance of the Cards, ATM and POS services.
• Ensure proper management of card stocks or all card types.
• Ensure branches are adequately stocked with cards and required equipment for card issuance.
• Come up with frameworks and procedures that govern activities in the unit where it does not exist or is outdated.
• Ensure that the Bank’s solutions are deployed to target customers.
• Develop new products in response to the needs of the bank’s customers.
• Monitor/Measure the impact of solutions/products on target customers.
• Preparation of management reports as required.
• Managing strategic relationships with key business partners and third parties
• Ensure the profitability of the Bank’s deployment.
• Provide feedback and formal reports to management on operations.
• Evaluate the performance of Team members of the team.
• Maintain proper records of all activities for easy referencing.
• Perform other duties as assigned by the Group Head, Digital Banking Services.
• Perform other duties as assigned by Head, Digital Channels Support
• Knowledge and understanding of the Zambian payments landscape
• Good technical understanding of payment technologies especially that which is related to ATMs, POS, and Cards.
• Good understanding of settlement process on the National Financial Switch, Visa and MasterCard.

Qualifications and Experience:

• A first degree in any discipline. Relevant Masters’ degree will be an advantage.
• Minimum 4 years’ relevant experience in a bank and other payment institution.
• Experience in ATMs and switch management.
• Knowledge with postillion and/or Bankworld (CR2) will be an advantage
• Good understanding of card settlement process for Visa and NFS. Mastercard will be an advantage.
• Experience in card operations.
• General experience in digital banking or digital financial services will be an added advantage.