Collections Officer D – IRC224691

at Zambia, Lusaka, Zambia in FNB Zambia Credit
Ends 08 Jul 2022

purpose

Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer are satisfied.

experience and qualifications

Banking diploma (advantage).
English and one other language preferred.
1 year collections experience.

responsibilities

Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
Carry out collections processes within mandate, meeting SLA targets and quality standards.
Comply with governance in terms of legislative and audit requirements.
Manage personal development to increase own skills and competencies.