ASSISTANT UNDERWRITING MANAGER – SME/RETAIL LINES

NICO Insurance Zambia Limited is a leading general insurance company committed to providing innovative and customer-focused insurance solutions. We are committed to delivering excellent service while building a high-performing and professional team.

NICO Insurance Zambia Limited invites applications from suitably qualified and experienced candidates for the position of Assistant Underwriting Manager – SME/Retail Lines.

The Role

The successful candidate will assist in managing the SME/Retail Lines Unit in line with the Company’s strategy, policies and procedures.

Key Responsibilities

The successful candidate will be responsible for:

• Supporting the planning and management of underwriting operations, including analysing market trends, business performance and claims experience.
• Managing renewals and ensuring renewal notices and documentation are processed within the required timelines.
• Reviewing and approving underwriting transactions within authorised limits and escalating matters where appropriate.
• Conducting risk surveys and risk assessments for existing and prospective business.
• Assessing new risks, determining appropriate terms and preparing quotations within authorised limits.
• Monitoring premium bookings and supporting the achievement of underwriting targets.
• Managing and maintaining relationships with brokers, agents and clients.
• Providing technical underwriting advice to existing and prospective clients.
• Ensuring underwriting operations comply with applicable regulatory requirements, KYC requirements and client service level agreements.
• Addressing stakeholder and client complaints within agreed service levels.
• Supervising, guiding and training underwriting staff on procedures, policy coverage and underwriting systems.

Qualifications & Experience

Applicants should possess:

• A first degree in Insurance, Business Administration, Finance, Economics or equivalent (ZAQA certified).
• 3 to 6 years’ relevant experience in general insurance.

Key Competencies

The ideal candidate should demonstrate:

• Ability to manage and develop staff.
• Strong verbal and written communication skills, including the ability to prepare accurate reports.
• Good planning and organisational skills.
• Strong analytical and problem-solving ability.
• Effective interpersonal and negotiation skills with the ability to achieve agreed targets.

Interested candidates who meet the above requirements should submit their application letter and detailed CV to [email protected]

Closing Date:
Friday 9th October 2026.

Only shortlisted candidates will be contacted.