Operations & Maintenance (O&M) Officer

Location: Lusaka, Zambia (with regional site travel)  |  Department: Operations  |  Reports to: Operations Manager

Timbuktu Zambia Limited is looking for an Operations & Maintenance Officer to keep our solar installations running at their best and our clients well informed. This is a hybrid role: part field and workshop technical problem-solving, part desk-based reporting and client communication. We need someone equally comfortable with a multimeter and a monthly report card.

ABOUT THE ROLE

You will be responsible for the day-to-day operations and maintenance of solar PV and battery installations across our client sites, while also owning the administrative and communication side of O&M — performance report cards, client calls, and maintenance scheduling. You’ll be the technical face of Timbuktu that clients hear from regularly, so strong communication matters as much as strong technical judgement.

KEY RESPONSIBILITIES

Technical

• Perform routine and corrective maintenance on solar PV systems, inverters, batteries, and associated electrical infrastructure
• Diagnose and troubleshoot system faults on-site and remotely, escalating warranty issues to manufacturers where required
• Monitor system performance data and flag underperformance or anomalies proactively
• Coordinate spare parts, tools, and site logistics for maintenance visits
• Ensure all work is carried out to Timbuktu’s health, safety, and quality standards

Administrative & Client-Facing

• Compile and distribute monthly system performance report cards to clients, in Timbuktu’s standard format
• Make regular check-in calls to clients to discuss system performance, address concerns, and schedule visits
• Maintain accurate maintenance logs, service records, and client communication history
• Prepare O&M status updates for internal management reporting
• Support contract administration relating to O&M scope, service level agreements, and warranty tracking

WHAT WE’RE LOOKING FOR

• A technical qualification in electrical engineering, renewable energy, or a related field
• 2+ years’ hands-on experience with solar PV/battery systems (installation, commissioning, or maintenance)
• Strong written and verbal communication skills — comfortable drafting reports and speaking with clients directly
• Solid working knowledge of Microsoft Word, Excel, and email correspondence
• Well organised, self-directed, and reliable with follow-through on both technical and admin tasks
• A valid driver’s licence and willingness to travel to client sites across the region
• Prior customer service or client relationship experience is an advantage
• Starting immediately

Why Join Timbuktu: Be part of a growing solar energy company operating across Sub-Saharan Africa, in a varied role that combines fieldwork, technical problem-solving, and client relationships — with room to grow into broader operations responsibilities.