About

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

This position is open to:
•  All Interested Applicants / All SourcesFor USEFM – FP grade is FP-05.  Actual FP salary authorized by Washington D.C.

Security Clearance Required:

Public Trust – Background Investigation

Appointment Type

Permanent

Marketing Statement:

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary:

The U.S. Mission in Lusaka, Zambia is seeking eligible and qualified applicants for the Supervisory I.T. Specialist position in the Diplomatic Technology office.

Geographic Reference

Supervisory Position:

Yes

Relocation Expenses Reimbursed:

No

Travel Required:

Occasional Travel

Occasional travel to attend training.

Duties

The Supervisory IT Specialist supervises and manages Diplomatic Technology team, providing leadership for daily operations, team performance, and mid- to long-term strategic planning. Serves as the senior Subject Matter Expert (SME) in their area of responsibility, providing expert-level oversight and technical guidance on service integration, system dependencies, and end-user impact. Advises DT leadership on Mission-wide Diplomatic Technology (DT) operations, policies, and resource planning, collaborating closely to shape strategic direction, address cross-functional challenges, and drive operational improvements.

Leads multiple concurrent high-visibility and high-impact Diplomatic Technology (DT) projects, developing and executing operational plans aligned with evolving policy changes, cybersecurity requirements, and enterprise architecture standards. Through their team, oversees the administration of Information Technology (IT) systems to ensure confidentiality, integrity, and availability; directs the delivery of Tier 1 and Tier 2 technical support across multiple channels; supervises system analysis and configuration  management; and manages teams responsible for the ongoing maintenance of IT Systems.