FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.

FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.

To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch informative video.

Roles and Responsibilities

The Field Loan Recovery Officer is responsible for recovering overdue loan repayments from customers through field visits, negotiations, and follow-up activities. The role requires maintaining positive customer relationships while ensuring compliance with company policies and achieving recovery targets.

Key Responsibilities

• Conduct field visits to customers with overdue loan accounts.
• Engage customers professionally to secure repayment commitments and recover outstanding debts.
• Negotiate repayment plans with customers where applicable.
• Trace and locate customers who are difficult to reach through phone calls or other channels.
• Verify customer addresses, employment details, and other relevant information during recovery activities.
• Document all recovery efforts and customer interactions accurately in the company’s systems.
• Escalate complex or high-risk cases to the Recovery Manager as required.
• Ensure all recovery activities comply with company policies, regulatory requirements, and ethical collection practices.
• Meet assigned recovery targets and performance metrics.
• Submit daily, weekly, and monthly recovery reports.

• Minimum of a Bachelor’s Degree in any discipline.
• Previous experience in Field loan recovery, debt collection, field sales, or a related role is an added advantage.
• Strong negotiation and communication skills.
• Ability to work independently and meet targets.
• Good problem-solving and conflict-resolution skills.
• Basic knowledge of Microsoft Office applications.
• Familiarity with the assigned geographical area.
• Valid means of identification and willingness to travel extensively within assigned locations.

Key Competencies

• Negotiation and persuasion skills.
• Customer relationship management.
• Integrity and professionalism.
• Time management.
• Attention to detail.
• Resilience and persistence.
• Report writing and documentation.
• Performance Indicators (KPIs).
• Recovery rate achieved.
• Amount recovered versus target.
• Number of successful field visits.
• Promise-to-Pay (PTP) conversion rate.
• Quality and timeliness of reporting.
• Compliance with recovery procedures.
• Reporting Line.

• Private Health Insurance
• Pension Plan
• Training & Development
• Performance Bonus

Recruitment Process

• A screening call with the Recruiter for 30 minutes.
• Technical interview with the hiring manager for 30-45 minutes.