Job Description

Position: HR Manager – Employee Relations Focus

Location: Zambia Lusaka South Multi‑Facility Economic Zone

Salary: ZMW 30,000 – 40,000 per month  The work schedule is 5.5 days per week.

Key Responsibilities:

Employee Relations & Case Management

●Lead all employee relations initiatives, including disciplinary actions, workplace disputes, grievances, and conflict resolution.

●Prepare and issue warning letters, disciplinary documents, and performance improvement plans in compliance with company policies and Zambian labor laws.

●Represent the company in labor office matters and coordinate with relevant authorities when employee cases escalate.

●Maintain impartiality while managing sensitive employee issues, ensuring fair and consistent enforcement of policies.

HR Operations & Recruitment

●Oversee recruitment processes, from job posting, candidate sourcing, interviewing, to onboarding.

●Develop and maintain job descriptions, competency frameworks, and workforce planning strategies.

●Partner with line managers to identify talent gaps and implement retention strategies.

Compensation & Benefits

●Support payroll and benefits administration, ensuring compliance with local labor laws and company policies.

●Review and recommend improvements to compensation structures and HR programs to attract and retain top talent.

Compliance & Policy Implementation

●Ensure all HR practices comply with Zambian labor laws and internal policies.

●Conduct training for managers and employees on HR policies, labor law compliance, and disciplinary processes.

●Monitor and improve HR processes to minimize risks and improve employee engagement.

Reporting & Continuous Improvement

●Maintain accurate employee records, case documentation, and HR reports.

●Analyze HR trends and employee relations data to recommend preventive measures to senior management.

●Proactively identify HR risks and provide professional recommendations.

Required Experience & Qualifications:

●Bachelor’s degree or higher in Human Resources Management, Business Administration, or related field.

●Minimum 5+ years in HR, with at least 2 years in a managerial role, primarily focused on employee relations.

●Proven experience in large-scale manufacturing operations (500+ employees), preferably in companies like Trade Kings or Big Trade.

●Solid understanding of Zambian labor laws, HR policies, disciplinary procedures, and dispute resolution processes.

●Strong leadership, communication, investigation, and problem-solving skills.

●Hands-on experience in recruitment, payroll, and benefits administration.

Preferred:

●Experience implementing HR initiatives in high-volume manufacturing environments.

●Ability to handle complex employee relations cases while balancing operational needs and compliance requirements.