EMPLOYER: The International Development Enterprises (iDE) Zambia

POSITION TITLE: WASH Area Sales Coordinator

REPORTS TO:       Sector Manager

SUPERVISES:  WASH Sales and Market Development Officers

LOCATION:           Monze/Kalomo (Southern Province)

DURATION: Nine (09) Months

SUMMARY:

The WASH Sales Manager will lead the pilot phase of iDE’s Market-Based Sanitation (MBS) programme in Southern Province, holding overall responsibility for meeting sanitation sales targets and overseeing the quality and timeliness of order fulfilment by private sector partners. The role will provide ongoing coaching and leadership for the marketing/sales team and technical support to Toilet Business Owners (TBOs), private sector organisations working alongside iDE to fulfil household and business orders. The WASH Sales Manager will work closely with the project team, providing direct supervision and support to field staff while fostering collaboration with iDE Zambia leadership, sector leads, and operations team.

The role requires strong commercial experience with particular focus on building and strengthening a marketing and sales team, supply chain strengthening, project management, coordination, and technical expertise in WASH market systems.

The WASH Sales Manager will work closely with the iDE Zambia team, the Innovation Lab, and Global WASH team to ensure the successful delivery of the pilot and contribute to the broader WASH portfolio. They will also engage regularly with other project partners to ensure implementation is aligned and harmonised.

KEY RESPONSIBILITIES

Project Management & Implementation

●       Lead delivery of the MBS pilot in collaboration with other implementation partners, ensuring timely execution of activities and adherence to project objectives.

●       Selection, coaching, and management of a new sales/marketing team promoting products to households via door-to-door sales and through community structures.

●       Coordinate the selection, capacity building and ongoing coaching of masons and entrepreneurs in the sanitation value chain.

●       Facilitate the testing and iteration of different sanitation financing models, supporting data collection and analysis.

●       Oversee planning, budgeting, and reporting for the pilot project, ensuring compliance with partner and organizational requirements.

●       Conduct field visits to assess progress, troubleshoot challenges, and ensure high-quality implementation and documentation.

●       Ultimate responsibility for delivery against project KPIs including sales numbers and order fulfilment.

Technical Leadership & Capacity Building

●       Develop strong technical working relationships with WASH experts within the iDE Zambia and Global teams, ensuring that the products and services offered and the broader market-based delivery mechanism follow emerging best practice.

●       Collaborating with iDE Zambia last mile delivery in providing structured incubation support to LBO to enhance business /entrepreneurship skills

●       Building strong, trusted working relationships with LBOs delivering sanitation products to customers through coaching and capacity development support.

●       Input into the refinement of technical product options based on customer feedback and learnings from the field.

●       Support the integration of Gender Equality and Social Inclusion (GESI) principles into WASH programming.

●       Ensure that sanitation products and services meet quality standards and are adapted to community needs.

●       Organize and facilitate training sessions for technical teams, field teams, entrepreneurs, sales agents and other supply chain actors.

Stakeholder Engagement & Coordination

●       Act as the primary liaison between iDE Zambia field agents and other actors engaged in the MBS pilot.

●       Work closely with iDE Zambia team and the Global WASH team to ensure the successful implementation of the pilot and contribute to the broader WASH portfolio.

●       Coordinate with other members of the consortium (who are leading engagement with government agencies and local community structures) to ensure aligned project delivery.

●       Work closely with iDE’s Global WASH team to align strategies, document case studies, and share learnings.

●       Represent iDE Zambia in relevant WASH sector meetings, working groups, and conferences.

Monitoring, Evaluation & Learning

●       Use project sales and fulfilment data on a regular basis to course-correct, learning from strengths and weaknesses to optimise both the sales approach and the order fulfilment process.

●       Work with the MERL (Monitoring, Evaluation, Research, and Learning) team to track project indicators and outcomes for project reporting.

●       Document key insights, best practices, and challenges from the pilot to inform future scaling efforts.

●       Contribute to reports, learning briefs, and knowledge-sharing initiatives.

QUALIFICATIONS & EXPERIENCE

Education & Professional Experience

●       Bachelor’s degree in Marketing, Sales, Business Studies, or a related field. Candidates will also be accepted with degrees in Civil/Environmental Engineering, Water Resource Management, Sanitation or Public Health on the basis that significant sales/marketing experience can be demonstrated.

●       Minimum of 6 years experience leading sales or marketing processes with a clear track record of achieving strong results.

●       Personal front-line sales experience promoting products or services in a B2B or B2C environment preferred.

●       Familiarity with market-based approaches, either through commercial (non-NGO) experience, or through market-based programming with an NGO.

●       Knowledge of WASH programming, with a focus on sanitation and hygiene, is strongly preferred.

Skills & Competencies

●       Strong project management skills, including budgeting, reporting, and stakeholder coordination.

●       Enthusiastic team player with the ability to motivate and coach marketing/sales teams.

●       Strong analytical and problem-solving skills, with a focus on practical and sustainable solutions.

●       Demonstrated expertise in WASH, public health or market systems development preferred.

●       Ability to communicate effectively with diverse stakeholders, including local communities, masons, designers, and government officials.

●       Ability to travel frequently to project sites in the country.

●       Sensitivity to work in rural contexts and with women, youth, and ethnic groups.

●       Willingness to take on additional areas of responsibility relevant to the role.

●       Strong time management skills and can balance multiple responsibilities effectively.

●       Ability to thrive in uncertain environments and can manage stress while problem-solving creatively.

ADDITIONAL CONSIDERATIONS

●       This position requires flexibility, as project demands and field conditions may shift over time.

●       The role will be based in Southern Province (Monze/Kalomo)

Diversity Statement

iDE takes pride in our talented and diverse workforce. Minorities, women, and individuals with disabilities are encouraged to apply. Hiring, promotion, and compensation of employees are conducted without regard to race, color, religion, gender, gender identity or expression, national origin, genetics, disability, or age.