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Prudential Pensions Management Zambia, part of Prudential Plc, is a pensions & asset management company that offers fund administration, fund management and innovative wealth solutions management services. We are inviting applications from suitably qualified and experience candidates to fill the below vacant position on a Permanent and Pensionable employment contract in Lusaka.

The Contributions and Purchases Officer will support the Fund Administration operations through the accurate processing and monitoring of pension contributions and Collective Investment Scheme (CIS) purchases. The role involves maintaining member and investor records, preparing reports, reconciling transactions, monitoring contribution arrears, and ensuring timely processing of contributions and investor transactions in line with internal procedures, service level agreements, and regulatory requirements. The officer will also provide support to internal teams and clients on contribution and investment-related matters.

Principal Accountabilities:

Contributions:

• Ensure that pension contributions are accurately loaded within the service level agreements.
• Reconcile monthly contributions with the Finance Department.
• Prepare monthly contribution and revenue reports.
• Verify and upload annual bonus interest to members’ accounts.
• Assist in ensuring benefit statements are circulated annually to all scheme members.
• Support the Customer Relations Unit with statement interpretation and technical queries related to contributions.
• Follow up and assist in the collection of contribution arrears.
• Support and promote digital transformation initiatives within the Contributions Unit.
• Maintain strong relationships with employer representatives or individuals responsible for remitting funds to the scheme.
• Process member registrations and updates accurately in the administration system.
• Investigate and resolve contribution discrepancies, unmatched payments, and allocation queries in a timely manner.
• Ensure contribution schedules and supporting documentation are properly filed and maintained for audit and compliance purposes.

Purchases:

• Ensure all purchases comply with the PIF prospectus.
• Onboarding of new investors in accordance with the agreed turnaround time (TAT).
• Distribute monthly statements to all investors.
• Prepare monthly CIS reports.
• Conduct regular reconciliations with the Wealth Solutions and Finance departments.
• Ensure daily transaction processing and end-of-day procedures are completed accurately.
• Maintain investor information and records.
• Process investor purchases, switches, and redemptions within the agreed turnaround time.
• Verify completeness and accuracy of investor onboarding documentation in line with KYC and AML requirements.
• Assist in resolving investor queries relating to unit prices, statements, and transaction processing.

Core Competencies:

• Proactive approach to duties.
• Ability to provide alternative solutions.
• Excellent organizational skills.
• Attention to detail.
• Comfortable working in fast-paced environments
• Proficient in Microsoft Word and Excel applications
• Good interpersonal and communication skills

Experience, Knowledge & Skills:

• Bachelor’s degree in Public Administration, Pension and Insurance, Business Administration, Economics or any social Science.
• 1-3 years’ experience in a reputable organization
• Full Grade 12 Certificate
• Experience in Pension Administration or Collective Investment Schemes will be an added advantage.
• Strong pension analytical skills, reconciliation and report preparation skills will be an added advantage.
• ZAQA Qualifications should be verified

The deadline for all submissions is 21st May 2026

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental  health requirements.