6 May 2026
Shop Manager at Brilliance Executive Management
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- Company: Brilliance Executive Management
- Location: Zambia
- State: Kitwe - Ndola
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Zambia
Job Description
Description:
Job Purpose
The Shop Manager will be responsible for operations of a store and develop and implement the overall store strategy. Managing day-to-day activities, supervising staff, and achieving sales targets while delivering a high-quality customer experience. The ideal candidate will have strong leadership skills, retail knowledge, and a hands-on management style.
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Summary of Key Responsibilities:
- Identify process bottlenecks and suggest solutions in a timely manner
- Supervise daily shop operations and ensure smooth workflow
- Lead, train, and motivate staff to meet performance goals
- Monitor sales and profitability, and implement strategies to boost performance
- Ensure excellent customer service and resolve customer complaints
- Manage stock levels, orders, and inventory control
- Maintain store cleanliness, organization, and merchandising standards
- Prepare sales reports and communicate performance to upper management
Required Skills and Competencies
- Good communication skills
- Excellent customer service skills
- Strong leadership and team management skills
- Problem-solving and decision-making capabilities
- Time management and multitasking skills
Primary Areas of Accountability:
Qualifications and Experience
- Advance Certificate or Diploma in Marketing, Business Administration or any Commercial field.
- Must have a minimum of 3+ years of experience managing a retail store/shop (agro, FMCG, or hardware will be ideal)
- Proven ability to drive sales and manage performance
- Knowledge of inventory management and point-of-sale systems
QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION
Method of Application
If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: [email protected] & Cc [email protected]Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful. DO NOT SEND CERTIFICATES AT THIS STAGE
