Job Title: Human Resources (HR) Manager

Location: Zambia

Reports To: Managing Director / CEO / Country Manager

Job Summary

The HR Manager is responsible for developing and implementing HR strategies and initiatives aligned with the overall business objectives. The role ensures compliance with Zambian labour laws, manages employee relations, and oversees all HR functions including recruitment, performance management, training, compensation, and administration.

Key Responsibilities

1. HR Strategy & Policy Implementation

• Develop and implement HR strategies aligned with organizational goals
• Design and enforce HR policies and procedures in compliance with Zambian labour regulations
• Advise management on HR best practices and organizational development

2. Recruitment & Talent Management

• Manage end-to-end recruitment and selection processes
• Develop job descriptions and person specifications
• Implement onboarding and induction programs
• Build talent pipelines and succession plans

3. Employee Relations & Engagement

• Act as the primary point of contact for employee relations matters
• Handle disciplinary procedures, grievances, and conflict resolution
• Promote a positive workplace culture and employee engagement initiatives

4. Performance Management

• Develop and manage performance appraisal systems
• Support managers in performance improvement processes
• Align employee performance with organizational objectives

5. Learning & Development

• Identify training needs and coordinate staff development programs
• Design and implement capacity-building initiatives
• Monitor effectiveness of training programs

6. Compensation & Benefits

• Oversee payroll coordination and benefits administration
• Ensure competitive and equitable compensation structures
• Manage employee benefits such as pensions, medical insurance, and leave

7. Compliance & Legal

• Ensure full compliance with Zambian labour laws and statutory requirements
• Manage contracts, employee records, and HR documentation
• Liaise with government bodies (e.g., labour office, NAPSA, NHIMA)

8. HR Administration & Reporting

• Maintain accurate employee records and HR systems
• Prepare HR reports and analytics for management decision-making
• Oversee general HR and administrative functions

Key Requirements

Education

• Bachelor’s degree in Human Resource Management, Business Administration, or related field
• Professional certification (e.g., ZIHRM membership) is an added advantage

Experience

• Minimum of 5–8 years HR experience, with at least 2–3 years in a managerial role
• Experience in handling labour relations and compliance in Zambia

Skills & Competencies

• Strong knowledge of Zambian labour laws and HR best practices
• Excellent leadership and people management skills
• Strong interpersonal and communication skills
• Conflict resolution and negotiation skills
• High level of integrity and confidentiality
• Proficiency in HR software and Microsoft Office

Key Performance Indicators (KPIs)

• Employee retention rate
• Time-to-fill vacancies
• Employee satisfaction/engagement levels
• Compliance with labour laws and audit outcomes
• Training effectiveness and development metrics

Working Conditions

• Standard office environment
• May require occasional travel