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Job Summary

To provide advice and support in operational management and to develop, maintain and enhance operational business relationships, through the execution of predefined objectives as per agreed SOPs. Selecting this role has a compensation & benefit impact in Ghana. Please contact Reward for details.

Job Description

• Develop MI framework (daily, weekly, and monthly MI) for reporting and tracking of Performance in collections.
• Ensure submission of all internal standard MIs by the respective stipulated time:
• Prepare daily reports reflecting Portfolio performance and collector activity report.
• Obtain detailed reports for any skewed performance of the portfolio (both negative and positive) from responsible stakeholders within 24 hours of circulation of Daily MI.
• Maintain clean database of Companies and Sectors with Retail Credit exposure
• Build dash boards that provide forward looking insights to improve Collection performance
• Monthly extraction of accounts with limits expiring within the next month. Check with Portfolio Manager and Prepare accounts monthly for Collections forbearance. Carry out Lending framework checks to ensure accounts being booked are according to the lending framework
• Extract ad-hoc reports as per request from line manager.
• Provide full analytical support for scheme invoicing team throughout the month and validate outputs.
• Understand the end-to-end invoicing process and ensure it has been followed correctly o Carry out a variance analysis to ensure all accounts invoiced receive correct payments
• Monthly extract, track and resolve first payment default accounts. Track accounts daily and ensure to collect feedback on drivers.

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)