Guest Relations Manager

The David Livingstone Safari Lodge & Spa

Role Overview

The Guest Relations Manager is responsible for ensuring outstanding guest experiences at The David Livingstone Safari Lodge & Spa. This role is guest-facing, dynamic, and service-driven, focusing on personalized hospitality, service recovery, and brand representation in a luxury safari lodge environment.

The successful candidate will act as the main point of contact for guests, host site inspections and FAM trips, and create engaging guest-experience content in support of the lodge’s marketing efforts.

Key Responsibilities

• Deliver warm, professional, and personalized service to all guests, with special attention to VIPs and repeat guests.
• Engage with guests throughout their stay to anticipate needs and exceed expectations.
• Handle guest complaints and service recovery promptly and professionally.
• Host and coordinate site inspections for tour operators, travel agents, and partners.
• Plan and host Familiarisation (FAM) trips in line with sales and marketing objectives.
• Capture and create social media content showcasing guest experiences (with guest consent).
• Work closely with all departments to ensure seamless guest service delivery.
• Collect and respond to guest feedback and online reviews.
• Promote lodge facilities, activities, and services to enhance the guest experience.

Requirements

• Diploma or Degree in Hospitality, Tourism, Marketing or a related field.
• Minimum 3 years’ experience in guest relations, front office, or a similar hospitality role.
• Strong communication and interpersonal skills.
• Confident, well-presented, and guest-focused.
• Ability to work flexible hours, including weekends and public holidays.
• Basic computer skills and familiarity with hotel systems.

What We Offer

• Opportunity to work at a leading luxury safari lodge.
• A dynamic, guest-focused work environment.
• Career growth and professional development opportunities.

Submit your Application, CV to [email protected] and CC [email protected] on or before 05/01/2026

Only shortlisted candidates will be contacted.