Client Communication Associate (UK Market)

📍 Lusaka | Full-time | Office-based

💼 International clients | Professional conversations | Career progression

We’re building a high-performance international call centre in Lusaka, working exclusively with UK businesses.

This is not a traditional call-centre role and not a high-pressure “hard sales” job.

We’re looking for people who speak clear, confident English and can hold professional conversations with senior decision-makers in the UK — calmly, intelligently, and without friction.

What you’ll actually be doing

• Speaking with UK business owners and senior professionals
• Having structured, professional conversations (not reading robotic scripts)
• Qualifying interest, asking smart questions, and booking follow-up discussions
• Representing international brands with confidence and credibility

This role is a great fit if you come from:

• Office administration / executive assistant / operations roles
• NGOs or international organisations
• Hospitality (hotels, guest relations, airlines)
• Education (private schools, universities, admissions, tutoring)
• Communications, media, or content roles

Previous sales or call-centre experience is useful — but not essential.

What matters most to us

• Very good spoken English (clear pronunciation, calm pace, confident tone)
• Ability to speak professionally with people in authority
• Strong listening skills and structured thinking
• Reliability, coachability, and pride in your work

What we’re not looking for

• Shouting, aggressive selling, or scripted “telemarketing”
• People who are uncomfortable speaking to international clients
• Heavy slang or casual communication styles on professional calls

What you’ll get

• Competitive base salary + performance bonuses
• Full training (UK market, conversation structure, commercial skills)
• Clear progression into senior agent, QA, or team-lead roles
• Stable, long-term opportunity with international exposure

1. Your CV
2. A 60–90 second voice note explaining why you will be a good fit for the role.