First Capital Bank

Career Opportunity

Head of Premier Banking
Reports to: Chief Executive Officer
Location: Lusaka, Zambia

We are seeking an experienced and results-driven Head of Premier Banking to lead our High Net Worth (HNW) and Ultra High Net Worth (UHNW) client segment. The successful candidate will be responsible for driving business growth, enhancing customer experience, and ensuring effective risk management and profitability of the Premier Banking portfolio. You will lead a team of relationship managers, sales professionals, and service specialists, and partners with other business units to deliver comprehensive financial solutions to our valued clients.

Roles and Responsibilities

• Develop and execute the Premier Banking business strategy, including target market segmentation, value proposition, and growth initiatives.
• Lead the sales and relationship management teams to acquire new HNW and UHNW clients and deepen relationships with existing clients.
• Drive revenue growth, profitability, and return on investment (ROI) for the Premier Banking business.
• Oversee the delivery of exceptional customer experience, ensuring high levels of client satisfaction and retention.
• Collaborate with product and service teams to develop and deliver tailored solutions for Premier Banking clients.
• Maintain and enhance a robust risk management framework, ensuring adherence to regulatory requirements and internal policies.
• Lead and manage a team of relationship managers, sales professionals, and service specialists, focusing on talent development and succession planning.
• Partner with other business units, such as Wealth Management, Corporate Banking, and Digital Channels, to leverage cross-selling opportunities and deliver integrated solutions.
• Analyse market trends, competitor activity, and customer insights to inform business decisions and drive innovation.
• Ensure effective management of the Premier Banking P&L, including revenue, expenses, and capital allocation.

Education and Experience

• Bachelor’s degree in business, Finance, or a related field; MBA or relevant certification (eg, CFA, CA) is a plus.
• 10+ years of experience in banking, with al focus on HNW and UHNW clients.
• Proven track record of business growth, team leadership, and customer relationship management.
• Strong understanding of financial products and services, risk management, and regulatory requirements.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with ability to drive business transformation and innovation.
• Experience in managing P&L and driving ROI.
• Strong analytical and problem-solving skills, with ability to interpret financial data and market trends.

Key Performance Indicators (KPIs)

• Revenue growth and profitability of the Premier Banking business
• Client acquisition and retention rates
• Customer satisfaction and Net Promoter Score (NPS)
• Risk management and compliance metrics
• Team performance and talent development metrics

Regards,
Human Resources

Proudly Zambian
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