Overview

We are Recruiting!

Our client, a leading mining equipment manufacturing company, is seeking a Technical Reliability Engineer to join their team in, Kitwe, Zambia.

📊 Key Performance Indicators (KPIs)

• Quality and Timeliness of PIRs
• Ensure Product Improvement Reports (PIRs) are complete, accurate, and submitted on time.
• PIRs must contain meaningful data and meet established standards.

• Root Cause Analysis Effectiveness
• Timely and thorough execution of RCA using tools like 5-Why.
• Development and use of reporting tools to support RCA outcomes.

• Field Test Implementation
• Successful coordination and documentation of field tests.
• Clear reporting of field test results and insights.
• Product Reliability Trend Reporting
• Monthly reports delivered with actionable insights and progress on improvement initiatives.

• Compliance with MIN Policies
• Adherence to internal policies such as MIN PO MIN 302 37527 when implementing local improvements.

• Fleet Monitoring and Feedback
• Identification and reporting of product improvement opportunities based on fleet performance

• Warranty Claim Quality
• Ensure technical content of warranty claims is complete and supports resolution.

• Technical Support Delivery
• Timely and effective technical assistance to Service Manager and Customer Service Team.
• Contributions to manuals, TIs, SIs, ECRs, and training materials.

• Customer Service Information Execution
• Follow-up and implementation of approved Technical Instructions (TIs).

• Health and Safety Compliance
• All activities conducted in line with company and legislative safety standards.

TECHNICAL COMPETENCIES

• Product Knowledge
• Relationship Management
• Negotiation
• Data/ IT Systems, Reporting & Budgeting
• Documenting
• Occupational, Health, Safety and Environment

QUALIFICATIONS

• Associate’s degree or equivalent in Electrical or Mechanical Engineering.
• Extensive experience and/or training in repair and maintenance of heavy mining equipment