JOB ADVERT DEPARTMENT: IT
POSITION: Infrastructure Operations Manager

LOCATION: Lusaka, Head Office

JOB PURPOSE
The Infrastructure Operations Manager will be responsible for leading, planning, implementation, and maintenance of robust IT infrastructure to support business operations. The role ensures the availability, security, and performance of all IT systems, including networks, and cloud services, while aligning with regulatory requirements and business goals

REPORTING LINE
Reports to: Chief Information Officer

KEY RESPONSIBILITIES

1.   System maintenance and monitoring:

• Ensure that all IT infrastructure components, including enterprise networks, servers, and storage systems, are operating efficiently. This includes regular monitoring, performance tuning, and implementing necessary updates or patches

2.    Strategic infrastructure planning

• Develop and implement IT infrastructure strategies in line with business objectives/requirements
• Plan for scalability, integrate new technologies and ensure long term infrastructure sustainability.

3.    Cybersecurity

• Implement and manage cybersecurity protocols to protect the organization’s IT environment from threats.

4.   Business Continuity and Disaster recovery planning

• Develop and maintain disaster recovery and business continuity plans.
• Regularly test systems and protocols to ensure preparedness.

5.    Vendor and Asset Administration

• Collaborate with external vendors and manage IT asset lifecycle, including procurement, licensing, and inventory.

6.    Continuous Improvement Events and Activities

• Actively participate in departmental and organizational continuous improvement activities
• Drive innovation and efficiency through process enhancement.

7.    Budgeting

• Collaborate on the development of budgets, forecasts, resourcing, cost of services, and planning activities.
• Optimize resource allocation to maximize service delivery.

8.    Service Desk Oversight

• Implement ITIL-based service management practices, including incident,     problem, and change management. Track and report on service desk KPIs and user satisfaction metrics

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology or related discipline
• Certifications in CCNA, ITIL, Microsoft Certified: Azure Administrator Associate or other relevant certification
• A Minimum of 5 years’ experience in infrastructure management or a similar role

KEY COMPETENCIES

• Results driven with a proactive work ethic
• Excellent analytical and problem-solving abilities
• Team leader and Reliable
• Honesty and Integrity