EMPLOYMENT OPPORTUNITIES

The Zambia Institute of Chartered Accountants (ZICA) is a self-regulated membership
body, established under the Accountants Act of 1982 and as amended in the Accountants Act of 2008 has the primary mandate of regulating and promoting the
accountancy profession in Zambia.
The Vision of ZICA is “A reputable leader in developing finance and business professionals”

Its Mission is “ZICA will protect public interest through the regulation of the accountancy profession to the satisfaction of stakeholders”

The Core Values of the Institute are:

“Integrity, Professionalism, Customer Centric, Accountability, Excellence, Innovation”

The Institute would like to recruit outstanding, results oriented and self-motivated, versatile and professional individuals of high personal integrity with appropriate academic and professional qualifications and experience.

POSITIONS

ASSISTANT MEMBERSHIP SERVICES OFFICER

PURPOSE OF THE JOB

The Assistant Membership Services Officer shall be responsible for supporting the Membership Services team in handling member-related issues and maintaining accurate membership records. Ensuring that members receive timely services by providing administrative support, managing membership data, and offering excellent customer service to effectively offer high levels of member satisfaction all the time.

REPORTING STRUCTURE

The Assistant Membership Services Officer is accountable to the Membership Services Officer.

KEY RESPONSIBILITIES

Membership Services Administration

• The Officer will be required to be processing membership applications, renewals and terminations.
• Assisting maintaining accurate and up-to-date records of all members in the membership database.
• Handling member inquiries and providing timely responses and resolutions
• Preparing and dispatching membership certificates, cards and other related documents.

Member Engagement to include the following: –

• Supporting in organizing member engagement activities, including conferences, seminars, and networking events.
• Assisting in the coordination of communication campaigns aimed at engaging and updating members

Data Management

• The Officer will be in charge of ensuring data integrity by regularly updating and verifying member records.
• Generating periodic reports on membership statistics for management.

Customer Services

• Providing excellent customer service to members through phones, emails, and inperson
• Managing the membership inbox and ensuring all inquiries and concerns are handled efficiently.

Compliance Policies

• Ensuring compliance with internal policies and procedures in all membershiprelated processes.
• Assisting enforcing membership regulations and code of ethics

Administrative Support

• Providing administrative support to the Membership Services Officer.
• Performing other tasks as required by the Membership Services department.

QUALIFICATIONS AND SKILLS

• Full Grade Twelve Certificate with five (5) O level credits or better including Mathematics and English .
• Diploma in Business Administration, Marketing, Public Relations, or a related field.
• Minimum of 3 years of experience in membership services, customer service, or a similar role, preferably in a professional body or association
• Well-developed management of interpersonal relationship
• Should have integrity
• Very good time Management skills
• Computer literate and conversant with Microsoft Office